Claims Administrator

King Price Insurance; Pretoria; On-site; ZAR 180,000 - 260,000; Full time

Job summary

King Price Insurance is seeking a detail-oriented Claims Administrator to join our Pretoria team operating in a VAPS environment. You will manage end-to-end administration for Warranty, Tyre & Rim, and Scratch & Dent claims, ensuring policy terms are applied correctly.

Responsibilities include validating claims, liaising with clients and repairers, processing invoices, and maintaining records within strict turnaround times. Fluency in Afrikaans and English is required.

Qualifications

• Experience in claims administration, insurance environment preferred.
• Knowledge of VAPS or similar systems advantageous.
• Matric required; insurance-related qualifications beneficial.

Responsibilities

• Administer end-to-end administration of various claims types (Warranty, Tyre & Rim, Scratch & Dent).
• Validate claims by confirming policy cover and premiums paid, and assess damage.
• Authorise repairs in line with policy guidelines and delegated authority levels.
• Process and verify invoices accurately and timely, and follow up on outstanding claims and documentation.
• Reject claims where applicable, providing clear explanations to clients, and maintain accurate records.

Skills

Communication

Attention to detail

Multitask

Policy knowledge

Administrative skills

Afrikaans fluency

English fluency

Education

Matric (Grade 12)

Insurance qualifications beneficial

Tools

VAPS system

Job description

Position Overview

We are seeking a detail-oriented and customer-focusedClaims Administratorto join our team within theVAPS environment. The successful candidate will be responsible for the end-to-end administration of various insurance claims, ensuring efficient service delivery and adherence to policy terms and conditions.

Key Responsibilities

• Administer and manage the following claims types:
• Warranty
• Tyre & Rim
• Scratch & Dent
• Liaise and communicate consistently with clients, repairers, and other stakeholders.
• Ensure a clear understanding and correct application of policy terms and conditions.
• Validate claims by:
• Confirming policy cover
• Verifying premiums paid
• Assessing damage
• Reviewing limits of liability
• Authorise repairs in line with policy guidelines and delegated authority levels.
• Follow up on outstanding claims, documentation, and authorisations.
• Process and verify invoices accurately and timeously.
• Reject claims where applicable, providing clear and professional explanations to clients.
• Maintain accurate records and ensure compliance with internal processes and turnaround times.

Skills and Competencies

• Strong communication skills (verbal and written).
• High level of attention to detail.
• Ability to multitask and manage volumes within strict turnaround times.
• Patience, tact, and professionalism when dealing with clients.
• Sound understanding of insurance policies and claims processes.
• Strong administrative and organisational abilities.
• Fluency in Afrikaans and English

Experience and Qualifications

• Previous experience in claims administration (insurance environment preferred).
• Knowledge of VAPS or similar systems will be advantageous.
• Matric (Grade 12) required; additional insurance-related qualifications are beneficial.

Employment Details

• Start Date: Immediate / As soon as possible
• Salary: Negotiable, dependent on experience