CJM Receptionist

Dis-Chem Pharmacies; Delmas; On-site; ZAR 90,000 - 130,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Market-related salary

Job summary

Dis-Chem Pharmacies in Delmas is seeking a CJM Receptionist to operate the switchboard, connect callers to the right people, and deliver courteous customer service. The role requires professional communication and reliable, accurate message taking throughout the day.

Based in Delmas, you will support Directors and staff with guest arrivals, deliveries, and information requests, adhering to Dis-Chem standards and procedures. A neat appearance and prompt responsiveness are essential.

Qualifications

• English – Read, write and speak well.
• Excellent listening and communication skills.
• Ability to follow instructions and manage time efficiently.

Responsibilities

• Answer all incoming calls within reasonable time per CJ Marketing standards.
• Speak to clients politely and refer queries to relevant staff.
• Provide accurate information and take down caller details for third-party follow-up.
• Transfer calls promptly to correct departments when not related to switchboard.
• Take accurate messages and confirm details with callers.
• Ensure messages are relayed to the correct person and department.
• Assist guests with appointments and facilitate meetings with staff.

Skills

English communication

Active listening

Attention to detail

Time management

Education

Matric

Job description

Dis-Chem Pharmacies has an opportunity available for a CJM Receptionist in Delmas. The main purpose of the position is tobe responsible for supporting the company by operating switchboards and connecting callers to the appropriate person(s).

Minimum Requirements:

• Grade 12 – Matric or Senior Certificate

Advantageous:

• Previous experience in a similar role.

Duties and Responsibilities:

Call Answering:

• Answer all incoming calls within reasonable time according to CJ Marketing standards.
• Speak to clients in a polite manner and refer queries to the relevant people.
• Give relevant and accurate information to callers regarding their request, questions or concerns.
• Do not spend an unreasonable amount of time on internal calls as this is blocking the switchboard.
• Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Get calls through to the relevant departments as soon as possible if calls aren’t related to switchboard.

Message Taking:

• Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
• Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
• Ask the caller adequate question to ensure the correct message is transferred.
• Ensure that messages or calls get transferred to the correct person at all times.
• Calls must first be verified whether they’re related to Procurement, Agency, Commercial and Marketing Operations before the call is transferred.

Communication:

• Speak clearly to staff members to ensure the correct message is transferred.
• Repeat yourself slowly and clearly when you get the impression that the person you are getting or transferring information from doesn’t fully understand what is being said.
• Give management correct feedback, regarding calls and walk-in guest, on a daily basis.

Customer Service:

• Assist guests who have appointments with Directors and other staff, according to Dis-Chem standards and procedures.
• Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guests and callers receive relevant feedback, within good time, regarding queries.
• When guests arrive to meet with a Director, inform their relevant Personal Assistants of the guests waiting in reception.
• Assist the Warehouse personnel with staff deliveries – ensure departments are called before they leave.
• Provide guidance to guests who are looking for the delivery warehouse in the best possible manner.

General:

• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

Competencies:

Essential:

• English – Read, write and speak well.
• Effective listening skills. Follow and give oral and written instructions. Maintain cooperative working relationships and display sensitivity to and respect for coworkers. Trustworthy and honest.
• Attention to detail. Be able to take instruction and follow through. Time management.

Special conditions of employment:

• Based in Delmas
• Dedicated work station – Sit at desk most of the day. Adhere to CJ Marketing uniform policy at all times during working hours – No jeans and/ or tekkies allowed. No cellphones or personnel calls are to be handled or made during working hours
• South African Citizen
• MIE, clear criminal, and credit
• Valid driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.