Chief Operating Officer: Enterprise Readiness & Growth

Talent Candey

Somerset West

On-site

ZAR 4,500,000 - 7,000,000

Full time

14 days+

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Job summary

Talent Candey seeks a highly experienced Chief Operating Officer to join its Executive Leadership team. The role partners with the CEO to translate strategy into enterprise-wide execution, overseeing operating model design, governance, risk, and continuous improvement.

A key priority is readiness for the 2027 launch, with a scalable model to support future growth. The COO will collaborate with Product, Technology, Credit, Payments, Risk and Finance to drive performance, transformation and

Qualifications

Grade 12.
Bachelor’s Degree or equivalent qualification in Business Management, Operations Management, Finance, Commerce, Information Systems, Risk Management, or a related discipline.
Postgraduate qualification in Business Administration, Management, Operations, Risk or Finance will be advantageous.
MBA or equivalent senior management qualification will be highly advantageous.
Additional qualifications in Operations, Risk, Compliance, Project Management or Business Process Management will be advantageous.

Responsibilities

Partner with the CEO and Executive Committee in developing and executing the organization’s overall strategy.
Translate strategic priorities into clear execution plans, objectives, milestones, and measurable outcomes.
Drive organizational alignment and accountability for strategic delivery.
Identify and resolve cross-functional barriers affecting execution.
Own and continuously develop the enterprise operating model.
Align people, processes, systems, technology, governance, and organizational structures with strategic objectives.
Establish clear accountability, ownership, and decision-making structures.
Drive end-to-end process optimization and continuous improvement.
Lead enterprise readiness for the organization’s planned 2027 launch.
Ensure people, processes, systems, controls, governance, and operational capabilities are launch-ready.
Establish readiness criteria, milestones, dependencies, and escalation mechanisms.
Manage critical dependencies across Operations, Technology, Product, Payments, Credit, Risk and Compliance.
Establish and oversee an enterprise performance framework.
Define and monitor KPIs, SLAs and strategic delivery metrics.
Identify operational trends, bottlenecks, inefficiencies, and emerging risks.
Drive corrective actions and performance improvement initiatives.
Lead major enterprise transformation and strategic execution initiatives.
Drive improvements in efficiency, scalability, and customer outcomes.
Ensure appropriate change management, communication, and stakeholder engagement.
Ensure operational risks are effectively identified, assessed, and managed.
Embed appropriate controls across critical business processes.
Ensure operational incidents and control failures are escalated and addressed.
Partner closely with Risk, Compliance, Legal and Internal Audit functions.
Maintain appropriate governance and regulatory standards.
Ensure the operating model delivers a consistent and effective customer experience.
Identify and resolve customer-impacting operational issues.
Monitor service failures, complaints, and operational friction.
Partner with Technology and Product leadership to ensure solutions support operational and strategic requirements.
Ensure business and operational requirements are incorporated into technology development.
Provide executive oversight of significant technology changes affecting operations.
Provide executive oversight of key third-party operational dependencies.
Establish appropriate performance standards, SLAs, and governance arrangements.
Monitor vendor performance and manage associated operational risks.
Contribute to enterprise investment and resource allocation decisions.
Manage the Operations budget within approved authority.
Drive productivity, efficiency, and cost optimization.
Build and lead a high-performing Operations function.
Establish appropriate organizational structures, responsibilities, and accountability.
Ensure the organization has the capability and capacity required to achieve its strategic objectives.