Chief Operating Officer

MyRunway; Cape Town; On-site; ZAR 1,500,000 - 2,600,000; Full time

Job summary

MyRunway in South Africa is seeking a COO to build a high-performing operations team and keep customers at the center of how we operate. You'll hire and mentor leaders, own warehouse operations and offline retail, and shape how the team works from the warehouse floor to the customer's doorstep.

You'll foster a culture that values hands-on leadership, emotional intelligence, and strong commercial judgment, delivering operational excellence, cost control, and growth initiatives while maintaining

Qualifications

• Hands-on leadership with emotional intelligence
• Strong commercial judgement
• Proven track record of developing people and improving operations

Responsibilities

• Hire and develop great people and leaders
• Make performance management meaningful with clear outcomes and regular reviews
• Lead people, HR performance and recruitment processes
• Deliver operational excellence in warehouse, logistics and returns
• Build a logistics strategy capable of supporting growth

Job description

Build a team people want to join. Lead an operation customers can trust.

If you enjoy helping people do their best work and making a busy operation run brilliantly, this could be your next move.

At Runway, we push ourselves to be the best we can be. We care about our work, set high standards and keep looking for ways to do better. People are at the heart of that ambition: the team who make it happen and the customers who make it all possible.

We also believe the journey should be fun. You'll work with people who care, bring fresh ideas and who enjoy building cool stuff together, with room for laughs, a few practical jokes, shared wins and celebrations along the way.

As COO, you'll bring that belief to life by supporting and developing our people while keeping customers at the centre of how we operate. You'll hire and mentor operational leaders, lead performance and own warehouse operations and offline retail. It's a chance to shape how the team works, solve practical challenges and see the difference you make, from the warehouse floor to the customer's doorstep.

Your impact

• Hire and develop great people.
  • Work with our recruitment team to hire top talent
  • Coach managers and team leaders
  • Build practical onboarding, training and succession plans
• Make performance management meaningful.
  • Establish clear outcomes for each role, monitor progress through daily and weekly reporting, and lead monthly and twice-yearly reviews.
  • Give timely feedback, support improvement and address underperformance promptly
• Lead people and culture.
  • Take full ownership of the people, HR performance and recruitment processes following your six-month probation, building a team that lives Runway's values and feels supported, motivated and accountable.
• Deliver operational excellence.
  • Improve warehouse productivity, stock accuracy, delivery and returns.
  • Own logistics budgets and supplier relationships, reduce costs and resolve customer issues before customers have to chase.
• Build for growth.
  • Develop a logistics strategy capable of supporting twice today's revenue with better efficiency.

What success looks like

• Stronger leaders.
• Faster hiring.
• Consistent performance reviews.
• Happy Customers.

You'll thrive here if you're a hands-on leader with strong emotional intelligence, sound commercial judgement and a record of developing people while improving operations. You're comfortable on the warehouse floor, confident with the numbers, steady under pressure and willing to have the conversations that help teams improve.

Ready to build a stronger team and deliver better results? We'd love to hear what you've achieved and how you'd bring that experience to Runway.

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.