Chief Operating Officer with Legal Insight

MyRunway; Cape Town; On-site; ZAR 1,400,000 - 2,400,000; Full time

Job summary

MyRunway in Cape Town is seeking a Chief Operating Officer who can build a high-performing team and lead an operation customers can trust.

We value legal minds who navigate complexity, negotiate outcomes, and implement practical solutions. You’ll shape people, performance and logistics while keeping our ambitious goals on track.

If you’re excited by leading people, owning operational outcomes and learning the ins and outs of a fast-moving e-commerce business, we should talk.

Qualifications

• Experience leading operations and people in a fast-moving business.
• Strong stakeholder management and negotiation skills.
• Ability to build structure in chaotic environments.

Responsibilities

• Partner with recruitment to attract and hire top talent.
• Coach managers to become stronger leaders.
• Build onboarding, training and succession plans.
• Establish clear, measurable outcomes for every role.
• Use reporting and regular reviews to drive accountability and improvement.
• Give constructive feedback, support development and tackle underperformance.
• Take ownership of people, HR performance and recruitment processes post-probation.
• Build a culture where people feel supported, motivated and accountable.
• Ensure fair, consistent and effective people practices.
• Improve warehouse productivity, stock accuracy, deliveries and returns.
• Manage logistics budgets, supplier relationships and operational costs.
• Solve problems before they become customer frustrations.
• Develop a logistics strategy that can support twice todays revenue with greater efficiency.
• Improve processes, challenge existing ways of working and help the business scale sustainably.
• Stronger leaders and happier, more accountable teams.
• Deliver faster, more effective hiring.
• Ensure more efficient operations and happier customers.

Job description

MyRunway in Cape Town is seeking a Chief Operating Officer who can build a high-performing team and lead an operation customers can trust.

We value legal minds who navigate complexity, negotiate outcomes, and implement practical solutions. You’ll shape people, performance and logistics while keeping our ambitious goals on track.

If you’re excited by leading people, owning operational outcomes and learning the ins and outs of a fast-moving e-commerce business, we should talk.