CCTV & Access Control Systems Support Engineer

Network Finance; Pietermaritzburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Network Finance is seeking a CCTV Product Support Specialist for an established technology and security solutions organisation. You will provide expert technical support, guidance, and troubleshooting for CCTV and integrated security solutions, assisting customers and partners with installations, configurations, and commissioning.

You will test firmware, develop documentation, deliver product training, and assist with field support.

Qualifications

• 3+ years' experience supporting CCTV and surveillance solutions.
• Experience troubleshooting IP CCTV and networking environments.
• Familiar with NVRs/DVRs, VMS platforms, CCTV infrastructure.
• Certifications such as Hikvision, Dahua, Axis advantageous.
• Valid driver’s license and reliable transport.

Responsibilities

• Provide telephonic, remote, and email-based technical support for CCTV products.
• Troubleshoot cameras, NVRs/DVRs, VMS, and related hardware.
• Support IP-based and analogue CCTV environments.
• Assist with installation, configuration, commissioning, and testing.
• Develop technical documentation and product guides.
• Deliver product training to customers and installers.
• Coordinate field support and after-hours assistance.

Skills

Customer service

Problem solving

Communication

Teamwork

Troubleshooting

Education

Grade 12 (Matric)

National Diploma or IT cert

Tools

NVR/DVR systems

VMS software

Windows OS

Job description

Network Finance is seeking a CCTV Product Support Specialist for an established technology and security solutions organisation. You will provide expert technical support, guidance, and troubleshooting for CCTV and integrated security solutions, assisting customers and partners with installations, configurations, and commissioning.

You will test firmware, develop documentation, deliver product training, and assist with field support.