CCTV and Access Control Product Support Specialist

Network Finance; Pietermaritzburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Network Finance is seeking a CCTV Product Support Specialist for an established technology and security solutions organisation. You will provide expert technical support, guidance, and troubleshooting for CCTV and integrated security solutions, assisting customers and partners with installations, configurations, and commissioning.

You will test firmware, develop documentation, deliver product training, and assist with field support.

Qualifications

• 3+ years' experience supporting CCTV and surveillance solutions.
• Experience troubleshooting IP CCTV and networking environments.
• Familiar with NVRs/DVRs, VMS platforms, CCTV infrastructure.
• Certifications such as Hikvision, Dahua, Axis advantageous.
• Valid driver’s license and reliable transport.

Responsibilities

• Provide telephonic, remote, and email-based technical support for CCTV products.
• Troubleshoot cameras, NVRs/DVRs, VMS, and related hardware.
• Support IP-based and analogue CCTV environments.
• Assist with installation, configuration, commissioning, and testing.
• Develop technical documentation and product guides.
• Deliver product training to customers and installers.
• Coordinate field support and after-hours assistance.

Skills

Customer service

Problem solving

Communication

Teamwork

Troubleshooting

Education

Grade 12 (Matric)

National Diploma or IT cert

Tools

NVR/DVR systems

VMS software

Windows OS

Job description

Our client is an established technology and security solutions organisation that provides advanced surveillance and electronic security products to businesses across various industries. They are seeking a CCTV Product Support Specialist to provide expert technical support, product guidance, and troubleshooting assistance for CCTV and integrated security solutions.
In this role, you will be responsible for supporting customers and partners with installations, configurations, troubleshooting, product training, and system integrations. The successful candidate will serve as a technical expert while helping to ensure customer satisfaction and the successful deployment of security solutions.

Key Responsibilities

• Provide telephonic, remote, and email-based technical support for CCTV products and solutions.
• Troubleshoot and resolve issues relating to cameras, NVRs, DVRs, video management systems, and associated hardware.
• Support both IP-based and analogue CCTV environments.
• Assist customers with installation, configuration, commissioning, and troubleshooting.
• Investigate connectivity, recording, playback, storage, and network-related issues.
• Escalate complex technical issues when required and coordinate resolutions.
• Maintain accurate records of support incidents and resolutions.
• Conduct testing and evaluation of new products and firmware releases.
• Develop technical documentation, product guides, and troubleshooting resources.
• Deliver product training to customers, installers, distributors, and internal teams.
• Support integrations with access control, intrusion detection, video analytics, cloud surveillance platforms, and third-party security solutions.
• Participate in field support, product demonstrations, and after-hours support when required.

Job Experience and Skills Required

• Grade 12 (Matric).
• National Diploma, A+, N+, IT qualification, or equivalent technical certification.
• Minimum 3 years' experience supporting CCTV and surveillance solutions.
• Experience troubleshooting IP-based CCTV systems and networking environments.
• Strong understanding of NVRs, DVRs, VMS platforms, and CCTV infrastructure.
• Knowledge of TCP/IP networking, PoE switching, routing, wireless networking, VPNs, and network troubleshooting.
• Experience providing telephonic, remote, and on-site technical support.
• Familiarity with Windows operating systems and helpdesk environments.
• Security industry experience is highly advantageous.
• CCTV vendor certifications (Hikvision, Dahua, Axis, Hanwha, Bosch, or similar) advantageous.
• Networking certifications such as Network+, CCNA, Mikrotik, or equivalent beneficial.
• Valid driver's licence and reliable transport.
• Strong communication, problem-solving, customer service, and interpersonal skills.