Catering Operations Lead: Service & Profitability

Tsebo Solutions Group; Durban; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Tsebo Solutions Group is seeking an experienced Operations Manager to lead all catering operations in a healthcare-focused contract catering environment in Durban. This role demands strong leadership, financial acumen, and a commitment to service excellence.

You will drive client satisfaction, ensure compliance with health and safety standards, and mentor large teams across multiple departments to deliver high-quality catering services.

Qualifications

• Proven leadership and people management capabilities.
• Strong financial awareness and budgetary control.
• Experience in contract catering and healthcare settings is preferred.
• Excellent client relationship and stakeholder management.

Responsabilités

• Lead and manage all catering operations to ensure exceptional service delivery.
• Drive client satisfaction through proactive stakeholder engagement and relationship management.
• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.
• Manage financial performance, including budgeting, forecasting, cost control, and profitability.
• Develop, coach, and mentor catering teams to achieve operational excellence.
• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Monitor food quality, service standards, and customer satisfaction across operations.
• Manage workforce planning, staffing, training, performance management, and succession planning.
• Conduct regular site audits and implement corrective actions where required.
• Ensure adherence to health, safety, environmental, and quality standards.

Connaissances

Leadership

Commercially focused

Planning

Work under pressure

Accountability

Communication

Customer-centric

Formation

Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field

Description du poste

Tsebo Solutions Group is seeking an experienced Operations Manager to lead all catering operations in a healthcare-focused contract catering environment in Durban. This role demands strong leadership, financial acumen, and a commitment to service excellence.

You will drive client satisfaction, ensure compliance with health and safety standards, and mentor large teams across multiple departments to deliver high-quality catering services.