Catering Manager - Healthwise

Tsebo Solutions Group; Durban; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Tsebo Solutions Group is seeking an experienced Operations Manager to lead all catering operations in a healthcare-focused contract catering environment in Durban. This role demands strong leadership, financial acumen, and a commitment to service excellence.

You will drive client satisfaction, ensure compliance with health and safety standards, and mentor large teams across multiple departments to deliver high-quality catering services.

Qualifications

• Proven leadership and people management capabilities.
• Strong financial awareness and budgetary control.
• Experience in contract catering and healthcare settings is preferred.
• Excellent client relationship and stakeholder management.

Responsabilités

• Lead and manage all catering operations to ensure exceptional service delivery.
• Drive client satisfaction through proactive stakeholder engagement and relationship management.
• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.
• Manage financial performance, including budgeting, forecasting, cost control, and profitability.
• Develop, coach, and mentor catering teams to achieve operational excellence.
• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Monitor food quality, service standards, and customer satisfaction across operations.
• Manage workforce planning, staffing, training, performance management, and succession planning.
• Conduct regular site audits and implement corrective actions where required.
• Ensure adherence to health, safety, environmental, and quality standards.

Connaissances

Leadership

Commercially focused

Planning

Work under pressure

Accountability

Communication

Customer-centric

Formation

Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field

Description du poste

Duties & Responsibilities

• Lead and manage all catering operations to ensure exceptional service delivery.
• Drive client satisfaction through proactive stakeholder engagement and relationship management.
• Ensure compliance with company standards, food safety regulations, healthcare protocols, and legislative requirements.
• Manage financial performance, including budgeting, forecasting, cost control, and profitability.
• Develop, coach, and mentor catering teams to achieve operational excellence.
• Implement continuous improvement initiatives to enhance quality, efficiency, and productivity.
• Monitor food quality, service standards, and customer satisfaction across operations.
• Manage workforce planning, staffing, training, performance management, and succession planning.
• Conduct regular site audits and implement corrective actions where required.
• Ensure adherence to health, safety, environmental, and quality standards.

Skills and Competencies

• Strong leadership and people management skills.
• Commercially focused and results-driven.
• Exceptional planning, organising, and problem-solving abilities.
• Ability to work under pressure in a demanding operational environment.
• High levels of accountability, resilience, and professionalism.
• Outstanding communication and stakeholder engagement skills.
• Customer-centric approach with a passion for service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Food Service Management, Catering Management, or related field.
• Minimum 5 years' management experience within contract catering.
• Previous healthcare or hospital catering experience will be advantageous.
• Strong financial acumen with experience managing budgets, food costs, and site profitability.
• Sound understanding of food safety, hygiene, quality assurance, and healthcare compliance requirements.
• Proven ability to manage large teams across multiple departments. Excellent client relationship and stakeholder management skills.
• Valid driver's licence and own reliable transport.