Cashier

Pepkor Lifestyle; Germiston; On-site; ZAR 100,000 - 160,000; Full time

Job summary

Pepkor Lifestyle is hiring a Cashier to be the primary contact at till points, handling POS transactions, cash ups, and basic till security. The role also supports cellular, credit, and service administration in downtime. You will promote add-on sales, maintain TV licence registers, and ensure accuracy in invoicing and compliance with store policies.

Strong numerical and customer-service skills are essential. Experience in retail and familiarity with SAP/MS Excel preferred.

Qualifications

• Grade 12 / Matric certificate.
• 2–3 years in a retail environment.
• Financial administration or cash handling experience.
• Basic computer literacy (MS Word, MS Excel); SAP advantageous; cellular/credit vetting knowledge.

Responsibilities

• Process POS transactions and manage cash ups.
• Capture invoices electronically within 24 hours and attach to manual copies.
• Promote add-on sales on customer purchases.
• Maintain TV licence registers and process TV licence purchases.
• Balance cash ups and floats with supervisor and secure float seals at shift end.
• Ensure till points and workstations are secure, clean, and ready for trading.
• Handle customer calls with standard greetings and accurate messaging.
• Assist with cellular, credit and lay-by sales to meet monthly targets.

Skills

Numerical skills

Attention to detail

Customer service

Communication skills

Telephone etiquette

Team player

Adherence to values

Education

Grade 12 / Matric

Tools

MS Word

MS Excel

SAP

Job description

About The Role

We are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.

Key Responsibilities

• Point of Sale & Cash Management
• Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.
• Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.
• Actively promote and achieve targets for add-on sales on all customer purchases.
• Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.
• Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.
• Operational Support & Security
• Ensure all till points and workstations are secure, clean, and ready for trading.
• Lock till points when unattended and update till passwords weekly.
• Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.
• Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.
• Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.
• Customer Service
• Provide exceptional, customer-centric service in alignment with the company service code.
• Handle customer complaints efficiently and timeously, escalating issues to line management when required.
• Ensure compliance with all consumer protection and retail legislation.
• Cellular, Credit & Value-Added Services (Ancillary)
• Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.
• Scan and submit completed credit/cellular agreements and provide customers with copies.
• Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.
• Offer value-added services such as extended warranties and insurance products.
• Customer Repairs Co-ordination (Ancillary)
• Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.
• Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.
• Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate.
• Experience: 2–3 years of experience in a retail environment.
• Financial/Admin Experience: Practical experience in financial administration or cash handling roles.
• Technical Skills:
  • Basic computer literacy (MS Word, MS Excel).
  • SAP experience is advantageous.
  • Experience with cellular and credit vetting processes.
• Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements.

Core Competencies

• Strong numerical skills and high attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer centricity and professional telephone etiquette.
• Ability to work well in a team, follow instructions, and adhere to principles and values.
• Target-driven with the ability to cope under pressure and handle setbacks constructively.