Cashier

Pepkor Lifestyle; Boksburg; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Pepkor Lifestyle is seeking a customer-focused Cashier to join our retail team in Gauteng. You will handle till operations, process POS transactions, and ensure accurate cash management. The role also involves upselling, TV licence processing, and delivering strong customer service in line with company policies.

Ideally, you have 2–3 years in retail, solid cash-handling experience, and meticulous attention to detail. Full-time on-site work with adherence to store security standards is expected.

Qualifications

• Grade 12 / Matric or equivalent.
• 2–3 years retail experience.
• Practical cash handling or financial administration experience.

Responsibilities

• Process POS transactions accurately and balance cash at shift end.
• Promote add-on sales and upsell accessories and services.
• Maintain TV licence registers and process related purchases.
• Ensure till points are secure and comply with company policies.
• Assist customers with cellular, credit, and value-added services.
• Handle customer complaints professionally and escalate when needed.
• Provide excellent service in line with service code and consumer laws.
• Coordinate repair items with vendors and communicate turnaround times.

Skills

POS transactions

Cash handling

Customer service

Attention to detail

Education

Grade 12 / Matric certificate

Job description

About The RoleWe are seeking an attentive, customer-centric, and detail-oriented

About The RoleWe are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.

Key Responsibilities

• Point of Sale & Cash Management
• Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.
• Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.
• Actively promote and achieve targets for add-on sales on all customer purchases.
• Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.
• Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.
• Operational Support & Security
• Ensure all till points and workstations are secure, clean, and ready for trading.
• Lock till points when unattended and update till passwords weekly.
• Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.
• Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.
• Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.
• Customer Service
• Provide exceptional, customer-centric service in alignment with the company service code.
• Handle customer complaints efficiently and timeously, escalating issues to line management when required.
• Ensure compliance with all consumer protection and retail legislation.
• Cellular, Credit & Value-Added Services (Ancillary)
• Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.
• Scan and submit completed credit/cellular agreements and provide customers with copies.
• Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.
• Offer value-added services such as extended warranties and insurance products.
• Customer Repairs Co-ordination (Ancillary)
• Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.
• Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.
• Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate.
• Experience: 2-3 years of experience in a retail environment.
• Financial/Admin Experience: Practical experience in financial administration or cash handling roles.
• Technical Skills: