Cash Centre Supervisor: Lead End-to-End Processing

IZI; Cape Town; On-site; ZAR 300,000 - 360,000; Full time

Job summary

IZI South Africa in Cape Town is seeking a Cash Centre Supervisor to oversee the Cash Processing Centre operations, ensure tellers follow policy and procedures, and maintain accurate daily reconciliations.

You will manage rostering, staff performance, risk controls, and customer queries, and you will ensure safety and compliance with SARB standards while upholding the company code of conduct.

Qualifications

• Grade 12 with mathematics or accounting.
• 3-5 years of relevant Cash Centre Supervisor experience.
• Sound understanding of financial principles/information.
• Computer literacy.
• Good verbal and written communication skills.
• Strict adherence to policies and procedures.
• Customer-focused mindset.
• Ability to work in teams.
• Flexibility with working hours, including weekends.
• Role involves lifting/moving containers and heavy items.
• Ability to work under pressure.
• Security-conscious.
• Attention to detail.

Responsibilities

• Effective Supervision of the Cash Processing Centre Operations.
• Ensure that tellers are processing according to Cash processing policy and procedures.
• Equal distribution of work to avoid bottle necks.
• Effective managing of the end-to-end work flow process.
• Comply with Cash Centre operational and administrative procedures within defined guidelines.
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards.
• Responsible to ensure that all daily recons are balanced.
• Quality Assurance.
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards are maintained.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI's code of conduct and disciplinary code.
• Effective supervision of staff – Assist with any other related duties as allocated/requested from management.
• Assist with rostering.
• Monitor performance and provide feedback.
• Assist with the optimization of resources to meet operational needs.
• Oversight of employee record ensuring that all relevant and required documentation is on file.
• Action all customer queries and complaints.
• Verify/check all cash transactions/differences.
• Responsible to ensure that staff process customer transactions accurately.
• People Management.
• Effectively manage overtime and working hours as per employee contract.
• Monitor and address staff motivation levels.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI South Africa's values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings.
• Ensure that all staff adhere to the uniform standards at all times.
• Training and development.
• Succession Planning.
• Determine training needs for Cash Centre staff.
• Arrange for attendance of subordinates at scheduled training interventions.
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training.
• Supervisor must take ownership of personal development.
• Risk and compliance.
• Manage and monitor loss prevention and loss reduction controls.
• Ensure and monitor adherence to procedures and policies with regards to risk.
• Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch.
• The ROCC must be adhered to.

Skills

Verbal and written communication

Teamwork

Attention to detail

Security awareness

Flexibility with working hours

Computer literacy

Education

Grade 12 with mathematics or accounting

Job description

IZI South Africa in Cape Town is seeking a Cash Centre Supervisor to oversee the Cash Processing Centre operations, ensure tellers follow policy and procedures, and maintain accurate daily reconciliations.

You will manage rostering, staff performance, risk controls, and customer queries, and you will ensure safety and compliance with SARB standards while upholding the company code of conduct.