Car Finance Admin | Fast-Paced, Growth & Benefits

CarMoney; Motherwell; On-site; ZAR 574,000 - 704,000; Full time

Benefits offered by this job

Holiday allowance

Flexible shifts

Ninja training

Onsite parking

Wellbeing centre

Pension & Life Assurance

Staff discounts

Referral program

Maternity/paternity leave

Wellbeing services

Team events

Job summary

CarMoney is seeking a detail-driven Car Finance Administrator to support our Finance Brokers and ensure a five-star customer experience. You will work closely with sales, compliance, payouts and quality assurance teams to keep everything running smoothly.

Shifts across Monday to Saturday with onsite parking. We offer 30 days holiday rising with service, excellent training, and generous benefits as part of a fast-paced, expanding company in the automotive finance sector.

Qualifications

• Previous experience in customer service over the phone is essential.
• Excellent written and verbal communication skills.
• Fantastic attention to detail - you're the type who spots the missing full stop!
• Friendly and confident on the phone (inbound and outbound).
• A team player who loves delivering great service.

Responsibilities

• Maintain regular contact with the customer and dealer over the phone and via email to ensure deals are paid in timely manner.
• Ensure all relevant paperwork is completed accurately and in a timely manner.
• Address customer queries and provide clear guidance throughout the funding process.
• Maintain detailed records of customer interactions and handover progress.
• All packs to be right first time with invoices, proofs and documents checked for completion and quality before being sent for payout.
• Send documentation to lenders to obtain payout.
• Co-ordinate with dealerships, finance teams, and other stakeholders to ensure a smooth transition for the customer.
• Adhere to Compliance with internal procedures, record keeping and data security requirements.
• Accurately processing customer data and documentation - quickly and efficiently.
• Responding to calls and queries promptly (we aim for within 4 rings and 1 hour respectively).
• Supporting our Finance Brokers with customer updates, paperwork and invoice generation.
• Ensuring all packs and invoices are sent and completed on time - aiming for same-day turnaround.
• Keeping customers informed on the status of their order.

Skills

Customer service

Phone communication

Attention to detail

Organisational skills

Multitasking

Team player

Problem-solving

Written communication

Job description

CarMoney is seeking a detail-driven Car Finance Administrator to support our Finance Brokers and ensure a five-star customer experience. You will work closely with sales, compliance, payouts and quality assurance teams to keep everything running smoothly.

Shifts across Monday to Saturday with onsite parking. We offer 30 days holiday rising with service, excellent training, and generous benefits as part of a fast-paced, expanding company in the automotive finance sector.