Cape Town: Strategic Workforce Planning Manager

Hire Resolve; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

A leading recruitment agency is seeking a strategic Workforce Planning Manager to manage resource forecasting for customer-facing operations in Cape Town. The successful candidate will utilize advanced data analysis and predictive modeling to ensure operational efficiency and high customer satisfaction. Candidates should have extensive experience in workforce management within a B2C environment and possess strong commercial acumen. The role offers a competitive package and opportunities for impactful leadership.

Qualifications

• Proven extensive experience in resource forecasting and planning in a B2C Front Office or contact centre environment.
• Proficiency in workforce management and planning tools.
• Flexibility to adapt to changing business needs.

Responsibilities

• Develop and maintain resource forecasting models based on data trends.
• Create long-term resource plans for efficient resource usage.
• Collaborate with finance teams to align forecasts with business goals.
• Analyze data to provide insights into resource utilization.

Skills

High commercial acumen

Analytical skills

Problem-solving skills

Communication skills

Tools

NICE

Verint

IEX

Calabrio

Job description

A leading recruitment agency is seeking a strategic Workforce Planning Manager to manage resource forecasting for customer-facing operations in Cape Town. The successful candidate will utilize advanced data analysis and predictive modeling to ensure operational efficiency and high customer satisfaction. Candidates should have extensive experience in workforce management within a B2C environment and possess strong commercial acumen. The role offers a competitive package and opportunities for impactful leadership.