Cape Town Regional Retail Leader: Grow Sales, Elevate CX

Lovisa; Cape Town; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Lovisa is seeking a Regional Manager to drive sales growth across the Cape Town region by delivering outstanding customer experiences in Lovisa stores.

Based in Cape Town, you will lead store visits, coach Store Managers, recruit and develop teams, and ensure cost-efficient rostering while safeguarding shrinkage control. The role requires multi-site management in fast-paced retail and a strong focus on customer experience.

Qualifications

• 3+ years in a management role within retail or customer/sales focused industry.
• Experience managing multiple stores in a fast-paced, high-volume environment.
• Proven focus on customer experience and ongoing improvement.
• Willingness to travel interstate and/or internationally; valid driver's license and own transport required.
• Based in Cape Town, South Africa.

Responsabilités

• Conduct effective store visits and evaluate Store Manager performance against Lovisa directives.
• Coach and develop the team through meetings and action plans.
• Recruit passionate, customer-focused staff to build succession plans.
• Rostering to reduce costs by placing the right people at the right times.
• Enforce Lovisa Security Manual and loss prevention best practices to reduce shrinkage.

Connaissances

Retail management

Multi-site management

Customer experience

Team coaching

Travel willingness

Description du poste

Lovisa is seeking a Regional Manager to drive sales growth across the Cape Town region by delivering outstanding customer experiences in Lovisa stores.

Based in Cape Town, you will lead store visits, coach Store Managers, recruit and develop teams, and ensure cost-efficient rostering while safeguarding shrinkage control. The role requires multi-site management in fast-paced retail and a strong focus on customer experience.