Retail Regional Manager - Cape Town

Lovisa; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Lovisa is seeking a Regional Manager to drive sales growth across the Cape Town region by delivering outstanding customer experiences in Lovisa stores.

Based in Cape Town, you will lead store visits, coach Store Managers, recruit and develop teams, and ensure cost-efficient rostering while safeguarding shrinkage control. The role requires multi-site management in fast-paced retail and a strong focus on customer experience.

Qualifications

• 3+ years in a management role within retail or customer/sales focused industry.
• Experience managing multiple stores in a fast-paced, high-volume environment.
• Proven focus on customer experience and ongoing improvement.
• Willingness to travel interstate and/or internationally; valid driver's license and own transport required.
• Based in Cape Town, South Africa.

Responsibilities

• Conduct effective store visits and evaluate Store Manager performance against Lovisa directives.
• Coach and develop the team through meetings and action plans.
• Recruit passionate, customer-focused staff to build succession plans.
• Rostering to reduce costs by placing the right people at the right times.
• Enforce Lovisa Security Manual and loss prevention best practices to reduce shrinkage.

Skills

Retail management

Multi-site management

Customer experience

Team coaching

Travel willingness

Job description

Lovisa is fast-fashion Retail
Lovisa is global, and its growth is infectiously energetic
See us at careers.lovisa.com

Location:The successful candidate must be based in Cape Town, South Africa.

POSITION PURPOSE AND EXPECTATION:

The Regional Manager position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through. This role will look after the Cape Town region:

• Effective Store visits. Evaluate the performance of the Store Manager, utilizing the reports available and set clear objectives to achieve Lovisa directives and benchmarks.


• Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team.


• Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.

• Reduce unnecessary costs, through effective rostering - the right people at the right time.

• Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice.

To be successful in this role you will have:

• 3 years or more experience in a management position within a Retail or Customer/Sales focused industry

• Proven ability to multi-site manage in a fast paced, high-volume environment

• Demonstrated understanding of Customer experience and continually improving this to achieve results

• Flexibility and desire to travel interstate and/or internationally based on the needs of the business, a valid driver's license and own transport is non-negotiable

• This role will look after the Cape Town region, successful candidate needs to based in Cape Town, South Africa.

Skills, knowledge and personal qualities required:

• Personable, approachable and a great coach. Be there for your Team.

• Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.

• Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership, behaviors, attitude and actions

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.