Cape Town - Inbound Sales Agent

HGS; Cape Town; On-site; ZAR 130,872,000 - 144,648,000; Full time

Benefits offered by this job

R48 per hour

Night shift allowance

Uncapped bonus

Medical insurance

Career advancement

Job summary

HGS Cape Town is recruiting an Inbound Sales Agent to support a US-based client. This on-site role in Woodstock requires handling high volumes of inbound calls, understanding customer needs, and guiding them to suitable home services with a consultative approach.

You will be trained extensively to be confident with products, systems, and processes, and you’ll contribute to a high-performing sales team in a fast-paced environment.

Qualifications

• Matric qualification or relevant sales/contact centre experience.
• Strong verbal communication with the ability to influence decisions.
• Customer-focused mindset with commercial awareness and resilience.
• Ability to multitask, stay accurate, and adapt to pressure.
• Comfort with CRM systems and sales tools; accurate real-time data capture.
• Understanding of upselling/cross-selling strategies.
• Familiarity with contact centre operations and compliance.

Responsibilities

• Handle inbound sales calls and build rapport quickly.
• Identify needs through questioning and listening; offer tailored options.
• Explain product features, pricing, and benefits clearly.
• Address objections and guide customers toward a decision.
• Achieve and exceed individual sales targets; close on first contact when possible.
• Capture accurate customer information and complete transactions in CRM.
• Maintain quality, compliance, and ethical sales standards.

Skills

Inbound sales

Active listening

Consultative selling

Product knowledge

Objections handling

Sales targets

CRM proficiency

Upselling skills

Cross-selling

Compliance awareness

Team collaboration

Time management

Shift flexibility

Keyboard skills

Education

Matric qualification

Tools

CRM tools

Job description

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

At HGS Cape Town, supporting the US based client, the Inbound Sales Agent role focuses on helping customers who are actively looking to set up or switch essential home services such as internet, TV, phone, and energy. This is an on-site role based in Woodstock, Cape Town, within a fast‑paced contact centre environment. Customers contacting us have already expressed intent to purchase. Your role is to understand their needs, clearly explain available options, and guide them towards the most suitable solution. The objective is to complete the sale efficiently and accurately within a single interaction wherever possible. You will manage a high volume of inbound sales calls each day, balancing customer experience with commercial outcomes. Comprehensive training is provided to ensure you are confident in the products, systems, and processes required to succeed.

South Africa Only

HGS is dedicated to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors through feedback, mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centres, supporting some of the world’s most recognized brands.

Benefits

• R48 per hour, variable annual bonus of R500
• Night shift allowance
• Operational Hours: Monday to Sunday, between 17:00 and 03:00
• Uncapped Bonus potential
• Annual leave entitlement: 15 days per annum, 17 days after 2 years
• Comprehensive funeral cover
• Medical insurance
• Fully funded transportation after shift
• Career advancement in a fast‑growing organization
• People‑focused environment with lasting connections and friendships

What Are We Looking For

• Handle inbound sales calls and establish rapport quickly
• Identify customer needs through effective questioning and active listening
• Deliver a consultative sales approach with tailored recommendations
• Clearly communicate product features, pricing, and service benefits
• Confidently address objections and guide customers toward a decision
• Achieve and exceed individual sales and conversion targets
• Close sales on first contact wherever possible
• Accurately capture customer information and complete transactions in CRM systems
• Adhere to quality, compliance, and ethical sales standards
• Maintain up‑to‑date knowledge of products, promotions, and availability
• Contribute positively to a high‑performing sales team environment

Requirements

• Matric qualification or relevant experience within a contact centre or sales environment
• Proven ability to perform in a target‑driven, fast‑paced environment
• Strong verbal communication skills with confidence in influencing customer decisions
• Customer‑focused mindset with strong commercial awarenessResilience and adaptability when working under pressure
• Ability to multitask while maintaining accuracy and attention to detail
• Flexibility to work rotating shifts in line with operational requirements
• Confident use of CRM systems and sales tools
• Ability to capture and process customer information accurately in real time
• Understanding of upselling and cross‑selling techniques
• Familiarity with contact centre operations and compliance standards
• Strong keyboard skills and system navigation ability
• Drug screening required to ensure site and employee safety

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.