Cape Town General Manager: Ops, Clients & Logistics

wePlace; Wes-Kaap; On-site; ZAR 391,000 - 502,000; Full time

Job summary

wePlace is seeking a General Manager for its Cape Town operations to lead on-site performance, client relationships, logistics execution and tech adoption in the region. You will own day-to-day operations, stabilize teams, and oversee strategic accounts from Cape Town.

The role focuses on driving revenue defense, operational efficiency, and cross-office culture alignment, with direct responsibility for client accounts and regional KPIs.

Qualifications

• Senior On-Site Leadership: Function as the primary senior authority in the Cape Town office, ensuring smooth day-to-day office management and high-level team performance.
• Culture Transfer: Successfully transfer Johannesburg office work culture, operating standards, and accountability mechanisms to the Cape Town branch.
• Team Stability & Morale: Address team turnover in Cape Town through proactive leadership, structured guidance, 1-on-1 coaching, and management of local team morale budgets.

Responsibilities

• Account Ownership & Portfolio NRR: Take direct responsibility for Cape Town client accounts, driving account health and maintaining portfolio Net Retention Rate (NRR ≥ 105%).
• Executive Alignment & Proactive Support: Build strong relationships with key client decision-makers, take initiative on client needs, and maintain professional engagement boundaries.
• QBRs & Commercial Growth: Prepare and execute Quarterly Business Reviews (QBRs), manage contract renewals, negotiate pricing/scope, and monetize out-of-scope requests while preventing scope creep.
• Logistics Oversight: Oversee Cape Town logistics execution, replacing the need for a dedicated Logistics Manager.
• Operational Optimization: Drive vehicle utilization, cost per trip efficiency, grouped trip performance, and route planning to eliminate late arrivals and unnecessary vehicle capacity.
• Driver & Fleet Collaboration: Work directly with the driver department to align site managers, fleet providers, and dedicated driver pools.
• Tech Concept Implementation: Drive the deployment and active daily use of technology tools and feature releases in Cape Town, relieving the national burden currently handled by the General Manager of Operations & Client Management.
• ClickUp & Data Hygiene: Maintain 100% operational hygiene across ClickUp boards, active support ticket pipelines, centralized knowledge base documentation, and automated workflows.
• Cost Savings: Identify and execute cost-saving opportunities across Cape Town transport and operational workflows.
• Morale & Operational Budgeting: Manage local operational expenses and team morale funds with full financial accountability.
• Performance Reviews: Conduct monthly performance evaluations using standardized KPI scorecards, setting clear development plans and implementing Performance Improvement Plans (PIPs) when required.
• Escalation Ownership: Serve as the first internal escalation point for critical commercial, contractual, or operational risks in Cape Town, containing damage early before escalating to Directors.

Job description

wePlace is seeking a General Manager for its Cape Town operations to lead on-site performance, client relationships, logistics execution and tech adoption in the region. You will own day-to-day operations, stabilize teams, and oversee strategic accounts from Cape Town.

The role focuses on driving revenue defense, operational efficiency, and cross-office culture alignment, with direct responsibility for client accounts and regional KPIs.