Campaign Manager - Insurance

CallForce; Johannesburg; Vor Ort; ZAR 279.000 - 390.600; Vollzeit

Zusammenfassung

A leading call center provider in Johannesburg is seeking a Sales Team Manager to lead an outbound sales team focused on insurance campaigns. Responsibilities include mentoring staff, building client relationships, monitoring campaign performance, and ensuring compliance with standards. The ideal candidate will have strong interpersonal skills and the ability to drive team performance through effective coaching. This role is crucial for achieving sales targets and maintaining high-quality service standards.

Aufgaben

• Manage an outbound sales team to achieve performance targets.
• Support the teams with coaching and mentorship.
• Build and manage client relationships.
• Monitor and report on campaign performance.
• Collaborate with Senior Management for reporting.
• Initiate employee incentives to drive performance.
• Review internal systems for operational efficiency.
• Oversee quality control and compliance.
• Ensure agent KPI's are completed.

Jobbeschreibung

• Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns.
• Support the teams with coaching, guidance, and mentorship to meet campaign expectations.
• Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.
• Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance.
• Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
• Initiate employee incentives to drive performance on the floor.
• Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
• Oversee quality control and other compliance applicable to the client and local legislation.
• Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.
• Ensure agent KPI's are completed, and the relevant interventions are taken to address nonperformance.