Operations Manager

CallForce; Johannesburg; On-site; ZAR 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Career advancement opportunities

Training and development programs

Job summary

A leading BPO firm in Johannesburg is seeking a skilled Campaign Manager to oversee outbound sales campaigns. The role involves developing strategies, leading a team, and optimizing campaign performance to drive revenue growth. Ideal candidates should have over 5 years of experience in outbound sales within the BPO industry, excellent leadership capabilities, and a strong analytical mindset. This position offers competitive salary and opportunities for career advancement in a collaborative work environment.

Qualifications

• 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
• Strong leadership and team management skills.
• Excellent communication and client-facing abilities.

Responsibilities

• Develop comprehensive campaign strategies aligned with client goals.
• Lead a team to ensure campaign success.
• Monitor campaign performance and optimize results.

Skills

Leadership

Sales strategy development

Data analysis

Communication

Job description

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.

Key Responsibilities:

Campaign Strategy and Planning:

• Develop comprehensive campaign strategies aligned with client goals and industry best practices.
• Define campaign objectives, target audience, and key performance indicators (KPIs).
• Create and manage campaign budgets and timelines.

Team Leadership:

• Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
• Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
• Foster a collaborative and high-performance culture within the team.

Campaign Execution:

• Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
• Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
• Implement strategies to increase sales conversion rates and achieve revenue targets.

Reporting and Analysis:

• Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
• Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.

Compliance and Quality Assurance:

• Ensure that all campaign activities comply with industry regulations and client-specific requirements.
• Implement and maintain rigorous quality assurance processes to uphold service quality.

Qualifications and Requirements:

• 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
• Strong leadership and team management skills.
• Excellent communication and client-facing abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Knowledge of outbound sales processes, techniques, and compliance standards.

Why Join CallForce:

Competitive salary and performance-based bonuses.

Opportunities for career advancement within a growing BPO organization.

Collaborative and supportive work environment.

Access to ongoing training and development programs.

Engage with a diverse client portfolio and exciting sales campaigns.