Camp Manager (Single / Couple)

Craven Cottage CC; Mpumalanga; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Craven Cottage CC is seeking an experienced Camp Manager to oversee daily operations and coordinate with Lodge Management in a South African camp setting. You will lead staff recruitment, training, and performance, while ensuring top guest experiences and adherence to safety protocols.

Role requires 3+ years of lodge management experience, strong leadership and communication skills, and a professional, guest-centric approach.

Qualifications

• Grade 12 or equivalent qualification.
• At least 3 years’ experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Excellent communication and professional demeanour.
• Valid driver’s licence and off-road proficiency; first aid beneficial.

Responsibilities

• Oversee daily camp operations and coordinate with Lodge Management.
• Deliver world-class guest experiences and plan daily activities.
• Lead recruitment, training and performance management of staff.
• Assist in budget development and stock-taking processes.
• Ensure compliance with SANParks regulations and safety protocols.
• Maintain licences, environmental standards and community initiatives.
• Uphold sanitation, food safety, and emergency procedures.
• Provide regular performance updates to senior management.

Skills

Leadership

Communication

Crisis management

Interpersonal skills

Guest-centric

Time management

Problem solving

Adaptability

Resilience

Education

Grade 12

Formal qualification (advantage)

Tools

Microsoft Office

Job description

Duties

Operational Management

• Oversee all aspects of daily camp operations in partnership with Lodge Management.
• Ensure seamless coordination across departments to maintain high service standards.
• Manage logistics, maintenance, and hygiene protocols across camp facilities.
• Sales of beverages and handcrafted curios to enhance the guest experience.

Guest Experience

• Deliver personalised, world-class hospitality to every guest.
• Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
• Resolve guest concerns promptly and professionally.

Staff Leadership

• Support recruitment, training, and performance management of camp staff.
• Foster a culture of excellence, respect, and continuous development.
• Uphold disciplinary protocols and resolve internal conflicts with integrity.

Financial Oversight

• Assist in budget development and cost control measures.
• Maintain accurate inventory and financial reporting systems.
• Conduct monthly, quarterly, and annual stock takes.

Compliance & Sustainability

• Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
• Maintain up-to-date licences and permits for camp operations and staff.
• Champion eco‑conscious practices and community development initiatives.

Health & Safety

• Implement emergency procedures and uphold sanitation and food safety standards.
• Ensure medical readiness and trauma response capabilities.

Reporting & Communication

• Provide regular performance updates to senior management.
• Maintain clear communication channels with staff, guests, and leadership.

Continuous Improvement

• Analyse feedback to identify areas for enhancement.
• Introduce innovative ideas.

Requirements

• Grade 12.
• A formal qualification will be an advantage.
• At least 3 years’ experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Must demonstrate maturity, professionalism, and excellent communication skills.
• Valid driver’s licence and off‑road driving proficiency.
• First aid training and basic mechanical/electrical knowledge are beneficial.
• Proficient in Microsoft Office.
• Knowledge of Kruger Park geography preferred.
• Familiarity with South African tourism regulations and Acts.
• Fluency in English; Shangaan or related African language advantageous.
• Knowledge of foreign languages would be advantageous.
• Warm, professional, and guest‑centric demeanour.
• Adaptable, resilient, and composed under pressure.
• Detail‑oriented with high standards of cleanliness and presentation.
• Self‑disciplined, punctual, and respectful.
• Passionate about flora, fauna, and cultural engagement.
• Capable of working independently, handling pressure, and taking full responsibility for tasks.