Call Centre Agent Combined Sales

Dis‑Chem Life; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Uncapped commission

Exclusive leads

Paid training

Growth opportunities

Team-focused environment

Job summary

Dis-Chem Life in Sandton is seeking a dynamic Call Centre Sales Agent to handle high-volume inbound and outbound calls, build rapport, identify needs, and close sales with confidence. You will drive revenue while delivering exceptional customer service in a fast-paced environment.

You’ll work with warm and cold leads, overcome objections, and achieve daily KPIs. The role offers paid training, uncapped commission, and opportunities for internal growth within Dis-Chem Life.

Qualifications

• Matric/Grade 12 is essential.
• 1–2 years in call centre sales is preferred.
• RE5/COB certifications are advantageous.
• Proven track record of meeting KPI targets.

Responsibilities

• Sell Dis-Chem Life products to customers via inbound and outbound calls.
• Build rapport quickly, identify customer needs, and recommend solutions.
• Handle objections and close sales confidently.
• Achieve and exceed daily, weekly, and monthly sales KPIs.
• Maintain accurate records of customer interactions on CRM systems.
• Ensure compliance with sales processes and regulatory requirements.
• Represent Dis-Chem Life with professionalism and customer-first focus.

Skills

Strong telephone sales

Closing ability

Customer-focused communication

CRM experience

Inbound/Outbound calls

Education

Matric / Grade 12

RE5 Certification

COB Certification

Tools

CRM software

Job description

Purpose of the Role

To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider in the market.

Role Summary

This is a high-volume, high-energy sales role for individuals who thrive in a fast-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign-up process, handling objections, and closing deals with confidence.

Benefits

• Competitive basic salary plus uncapped commission for top performers
• Exclusive leads from the Dis-Chem Life database and partners
• Paid training and continuous sales development
• Supportive, energetic team culture focused on results and recognition
• Opportunity for internal growth within Dis-Chem Life
• A performance-driven, team-focused environment that rewards results

Key Responsibilities

• Sell Dis-Chem Life products to customers via inbound and outbound calls
• Build rapport quickly, identify customer needs, and recommend suitable solutions
• Handle objections effectively and close sales confidently
• Achieve and exceed daily, weekly, and monthly sales KPIs
• Keep detailed, accurate records of customer interactions on CRM systems
• Ensure compliance with all relevant sales, regulatory, and company processes
• Represent Dis-Chem Life with professionalism and customer-first focus at all times

Soft Skills

• Confident communicator with a persuasive and engaging phone manner
• Target-driven and highly motivated by sales incentives
• Empathetic listener who can uncover customer needs effectively
• Resilient and able to thrive under pressure in a competitive environment
• Energetic team player with a positive, can-do attitude

Technical Skills

• Strong telephone sales skills and closing ability
• Proficiency in handling objections and converting leads into sales
• Computer literacy and experience with CRM systems
• Ability to work with both warm and cold lead lists

Experience & Qualifications

• Matric / Grade 12 (essential)
• Minimum 1-2 years' experience in a call centre sales environment (life insurance sales advantageous)
• Proven sales track record with consistent KPI achievement
• Clear credit and criminal record
• Able to work weekends when required
• RE5 Certification (Advantageous)
• COB Certification (Advantageous)
• Reliable transport to and from the office