Call Centre Agent/ Advisor (Insurance and Financial)

AtripleA recruitment & temps; Centurion; On-site; ZAR 44,640 - 66,960; Full time

Job summary

A recruitment agency in Centurion is seeking a Call Centre Agent/Advisor to enhance organizational growth in the insurance and financial sector. Responsibilities include telephonic interactions with clients, e-mail communication, and after-sale services. Required qualifications include Matric, sales principles understanding, and RE 5 certification. This role offers a salary of R4000 to R6000 plus incentives. Interested candidates should send their CV along with the latest pay slip.

Qualifications

• Experience with telephonic and email communication with clients and administration.
• Understanding of product benefits and FAIS regulations.
• Ability to maintain accurate records.

Responsibilities

• Conduct telephonic interactions with product providers and clients.
• Provide after-sale service to clients.
• Assist in queries received and follow up on documentation.

Skills

Sales tactics/principles

FSB structure and FAIS Act

Computer skills (MS Office, Excel & Outlook)

Sales experience

Understanding of Financial Industry

Education

Matric

Business Training

RE 5

Continuous professional development prescribed by the FSCA

Job description

Call Centre Agent/ Advisor (Insurance and Financial)

Location: Irene, Centurion

Salary: R4000 to R6000 + incentives

Our client in the Insurance and Financial industry is looking for a Call Centre Agent/ Advisor to contribute towards the organizational growth by applying the most effective selling techniques.

Key Responsibilities

• Telephonic interaction with product providers, administration staff & clients.
• Concise e‑mail communication to current client base, potential clients and administration staff.
• Formal report interpretation and reporting to Call Centre Team Leader/Line Manager.
• Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements.
• Administration process of completing necessary documentation with potential clients.
• Follow‑up on outstanding information & documentation on all applications for all product suppliers.
• Follow‑up on all feedback received.
• Assisting in all queries received.
• All after sale service to clients.
• Office hours as contracted or as required by the company.
• Submitting documents for processing. o All product benefit confirmation.
• Maintain records as per office/FAIS requirement
• General Sales and Referral Duties.

Requirements

• Sales tactics/principles
• FSB structure and FAIS Act
• Computer skills (MS Office, Excel & Outlook)
• RE 5
• Matric
• Business Training
• Continuous professional development prescribed by the FSCA
• Sales experience
• Understanding of Financial Industry

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps

www.aaaa.co.za