Call Centre Agent

Neptune; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tsebo Solutions Group is seeking a proactive Call Centre Agent to monitor the Building Management System (BMS), log service calls accurately, and allocate issues to the right providers, ensuring tracking and timely closure.

You will maintain clear communication with callers, deliver high-quality customer service, and support efficient facilities management operations across our South African sites. This role requires professionalism, strong organisation, and the ability to work under pressure.

Job description

Tsebo Facilities Solutions is looking for a Call Centre Agent to monitor the Building Management System (BMS), receive and log service-related calls accurately and professionally, allocate calls to the appropriate service providers, and ensure that all calls are tracked, followed up, and closed within agreed service levels. The role is responsible for maintaining continuous communication with callers and delivering a high standard of customer service while supporting efficient facilities management operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell