Inside Sales Representative — Consumer Outreach

Langford Staffing; Johannesburg; À distance; ZAR 478 000 - 597 000; Plein temps

Résumé du poste

Langford Staffing is seeking Inside Sales Representatives for a client running high-volume consumer outreach campaigns. This full-time remote position operates on U.S. Eastern Time hours, focusing on turning conversations into qualified live transfers.

You will speak with company-provided consumer leads via an automatic dialer, qualifying prospects and passing them to a sales representative. You will not close the final sale, but will aim to maximize transfers and performance.

Qualifications

• 3+ years in inside sales or outbound sales.
• Experience using an automatic dialer.
• Strong objection handling and persuasive communication.
• Experience working toward call targets, transfers, conversions, or appointments.
• Clear, professional spoken English.
• Confidence speaking with consumers throughout the day.
• Ability to stay calm when customers are impatient or upset.
• Strong listening skills and adaptability.
• Accurate CRM and call-disposition habits.
• Openness to coaching and feedback.

Responsabilités

• Make continuous outbound calls using an automatic dialer.
• Deliver confident and professional introductions.
• Explain the purpose of the call clearly.
• Ask brief qualification questions.
• Handle objections from busy or skeptical consumers.
• Build trust without misleading claims.
• Create interest for qualified consumers to continue.
• Ask directly for the live transfer and introduce to the receiving representative.
• Record accurate call notes, outcomes, and dispositions.
• Follow campaign qualification and opt-out requirements.
• Meet hourly and daily performance targets.

Connaissances

Inside sales

Outbound sales

Telesales

Lead generation

Call centre sales

Live transfers

Outils

Auto dialer

Description du poste

U.S. Eastern Time Hours

Annual Target Earnings: C$40,000-C$50,000

The Role

Langford Staffing is recruiting Inside Sales Representatives for a client running high-volume consumer outreach campaigns.

Full-Time Remote Position

Langford Staffing is recruiting Inside Sales Representatives for a client running high-volume consumer outreach campaigns.

You will speak with company-provided consumer leads through an automatic dialer. Your objective is to gain their attention, understand whether they meet the campaign requirements, respond to objections, and secure their agreement to speak with a sales representative.

You will not be responsible for completing the final sale. Your success depends on how effectively you turn an outbound conversation into a qualified live transfer.

What You'll Be Doing

• Make continuous outbound calls using an automatic dialer.
• Deliver confident and professional introductions.
• Explain the purpose of the call in clear, simple language.
• Ask brief qualification questions.
• Handle objections from busy, skeptical, or uninterested consumers.
• Build trust without making misleading claims.
• Create enough interest for qualified consumers to continue.
• Ask directly for the live transfer.
• Introduce the consumer to the receiving representative.
• Record accurate call notes, outcomes, and dispositions.
• Follow campaign qualification and opt-out requirements.
• Meet established hourly and daily performance targets.

The client operates campaigns involving health benefits, insurance, telecommunications, and other consumer services.

What We're Looking For

• Three or more years of experience in inside sales, outbound sales, telesales, appointment setting, lead generation, call-centre sales, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Experience working toward call, transfer, conversion, appointment, or sales targets.
• Clear and professional spoken English.
• Confidence speaking with consumers throughout the day.
• The ability to remain calm when consumers are impatient, suspicious, or upset.
• Strong listening skills and the ability to adjust your approach.
• Accurate CRM and call-disposition habits.
• Openness to coaching, call monitoring, and performance feedback.
• Full-time availability during U.S. Eastern Time calling hours.

Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.

Remote Work Requirements

You must have:

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet and professional workspace.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to work with a dialer, CRM, and campaign system simultaneously.

How Success Will Be Measured

• Qualified and accepted live transfers.
• Hourly and daily calling results.
• Objection-handling effectiveness.
• Qualification accuracy.
• Call quality and professionalism.
• Accurate records and dispositions.
• Attendance and schedule adherence.
• Compliance with campaign requirements.

Who Will Succeed

The right candidate is persuasive, resilient, and comfortable asking consumers to take the next step.

You should be able to recover quickly after rejection, respond naturally to objections, and maintain your energy during continuous calling.

You do not need to know every campaign on your first day. You must be coachable, capable of learning quickly, and willing to apply feedback to improve your performance.