Call Center Sales - BPO

Intellibpo; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

IntelliBPO in Johannesburg is seeking a dedicated on-site Call Center Sales professional to drive product presentations, handle inbound and outbound calls, and close sales in line with campaign targets.

You will respond to customer inquiries, identify upsell opportunities, and capture information in CRM while following scripts and compliance guidelines. You will collaborate with teammates to improve call quality and participate in coaching sessions.

Qualifications

• Strong customer service and support skills with the ability to resolve inquiries and build trust.
• Excellent communication abilities, including verbal communication, active listening, and telephone etiquette.
• Experience in contact centers, familiarity with call handling procedures, performance metrics, and sales targets.
• Good computer literacy, including CRM or call center software and basic office applications.
• Proven sales aptitude and comfort in a performance-driven environment.

Responsibilities

• Handle inbound and outbound calls, presenting products and services and closing sales.
• Respond to customer inquiries and identify opportunities for upselling or cross-selling.
• Accurately capture information in call center systems.
• Follow defined scripts and compliance guidelines to ensure consistent interactions.
• Collaborate with team members and supervisors to improve call quality and participate in coaching/training sessions.

Skills

Customer service

Communication skills

Call center experience

CRM software

Sales aptitude

Education

High school diploma

Tools

CRM software

Job description

IntelliBPO is a relationship-focused outsourcing partner that prioritizes understanding each client’s unique business needs. The company delivers tailored solutions rather than one-size-fits-all services, working closely with clients to identify operational requirements and pressure points. IntelliBPO provides customer care, digital customer experience, and technology solutions designed to be personalized, responsive, and dependable. Acting as an extension of client businesses, IntelliBPO aligns people, systems, and processes to support outsourced, co-sourced, and hybrid service models. The goal is to deliver well-run work that meets each client’s standards and expectations while fostering long-term partnerships.

This on-site Call Center Sales - BPO role is based in the Johannesburg Metropolitan Area. The role involves handling inbound and outbound calls, engaging with customers to present products and services, and closing sales in line with campaign targets. Day-to-day tasks include responding to customer inquiries, identifying opportunities for upselling or cross-selling, accurately capturing information in call center systems, and following defined scripts and compliance guidelines. The position also requires collaborating with team members and supervisors to improve call quality, participating in coaching and training sessions, and maintaining a professional, customer-centric approach in every interaction.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to manage inquiries, resolve issues, and build trust.
• Excellent Communication abilities, including clear verbal communication, active listening, and professional telephone etiquette.
• Experience working in Contact Centers, with familiarity in call handling procedures, performance metrics, and sales targets.
• Good Computer Literacy, including proficiency in CRM or call center software and basic office applications.
• Proven sales aptitude, goal orientation, and comfort working in a performance-driven environment.
• Ability to work on-site in the Johannesburg Metropolitan Area and maintain consistent attendance and punctuality.
• High school diploma or equivalent; prior BPO or call center sales experience is an advantage.
• Resilience, problem-solving skills, and a customer-focused mindset in fast-paced, high-volume settings.