Sales Assistant Manager BPO Background

IGT Solutions; Wes-Kaap; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading BPO service provider in South Africa is seeking a Sales Assistant Manager to drive performance and revenue growth in travel operations. This role includes managing a team of sales agents, monitoring KPIs, and ensuring excellent customer experience. Ideal candidates will have 3-5 years of sales leadership experience in a BPO environment. This is a full-time position based in Cape Town.

Qualifications

• 3–5 years’ experience in a sales leadership role within a BPO or contact center.
• Proven track record of achieving sales targets.
• Strong understanding of sales processes and KPIs.

Responsibilities

• Monitor sales performance against targets.
• Provide coaching and mentoring to sales team.
• Analyze sales data and prepare performance reports.

Skills

Sales leadership

Communication skills

Coaching skills

Analytical mindset

CRM proficiency

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

Job Title: Sales Assistant Manager – Travel Operations (Must have BPO Background )

Location: Cape Town

Mode: Work from Office

Reports To: Operations Manager

Role Summary:

The Sales Assistant Manager will be responsible for driving performance and revenue growth within the travel operations account. This role involves managing a team of sales agents, monitoring KPIs, ensuring excellent customer experience, and implementing strategies to exceed sales targets. You will work closely with the Operations Manager to ensure processes are followed, training is effective, and that operational excellence is maintained.

Monitor daily, weekly, and monthly sales performance against targets. Implement action plans to improve under performing areas and sustain top performance. Provide coaching, mentoring, and motivation to the sales team to drive revenue. Analyze sales data and prepare performance reports for management review. Ensure adherence to company policies, processes, and compliance requirements. Maintain a high standard of service delivery, ensuring a seamless booking and after-sales process. Collaborate with support functions such as Training, Quality, and Workforce Management to optimize team performance.

Responsibilities

• Monitor daily, weekly, and monthly sales performance against targets.
• Implement action plans to improve under performing areas and sustain top performance.
• Provide coaching, mentoring, and motivation to the sales team to drive revenue.
• Analyze sales data and prepare performance reports for management review.
• Ensure adherence to company policies, processes, and compliance requirements.
• Maintain a high standard of service delivery, ensuring a seamless booking and after-sales process. Collaborate with support functions such as Training, Quality, and Workforce Management to optimize team performance.

Key Requirements

• Minimum 3–5 years’ experience in a sales leadership role within a BPO or contact center environment, preferably in travel, hospitality, or e-commerce sectors.
• Proven track record of achieving and exceeding sales targets.
• Strong understanding of sales processes, KPIs, and performance management.
• Excellent leadership, communication, and coaching skills.
• Analytical mindset with the ability to interpret data and implement changes.
• Proficiency in CRM systems, reporting tools, and Microsoft Office Suite.
• Willingness to work in a 24/7 rotational shift environment.

Competencies

• Sales-driven and results-oriented.
• Strong problem-solving and decision-making skills.
• Ability to inspire, motivate, and lead diverse teams.
• Resilient under pressure with a focus on continuous improvement.
• Exceptional interpersonal and stakeholder management skills.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias.

Seniorities & Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industries: Telephone Call Centers and IT Services and IT Consulting