Butler

Red Ember Recruitment (PTY) Ltd; Franschhoek; On-site; ZAR 190,000 - 290,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd invites applications for a Butler in Franschhoek, South Africa. You will welcome guests, assist with check-in/out, unpack and settle guests into rooms, and arrange restaurant bookings and activities.

The role requires luxury service experience, excellent English, and strong knowledge of the Franschhoek area. You will coordinate with other departments to ensure a seamless, memorable guest experience.

Qualifications

• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems and Protel software.

Responsibilities

• Welcoming and greeting guests using appropriate discretion and forms of address.
• Assist with guest check-in and check-out, including valet service.
• Offer unpacking and room orientation; explain services and facilities.
• Assist with itinerary planning or bookings for restaurants and activities.
• Provide personalised services with urgency and dedication to guests.
• Maintain detailed guest preferences and ensure privacy.
• Coordinate with other departments to fulfil guest requests promptly.
• Assist with transfers and excursions as a private guided host when required.
• Participate in housekeeping tasks and be involved with turndown services.
• Have knowledge of all F&B offerings; provide in-room dining and wine knowledge.
• Support other departments and communicate opportunities to improve service.
• Process guest charges across platforms including Protel.

Skills

Butler experience

F&B service standards

POS systems

Franschhoek local knowledge

In-room technologies

English communication

Education

Matric

Tools

Protel

Restaurant POS systems

Job description

Red Ember Recruitment (PTY) Ltd | Full time

Butler

Franschhoek, South Africa | Posted on 08/09/2026

Our client, located in Franschhoek, is looking for a Butler to join their team.

Main Responsibilities

• Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
• Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service.
• Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
• Assist with itinerary planning or booking of restaurants and activities.
• Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
• Develop and maintain detailed records of guests' preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.
• Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests.
• Where required the Butler should assist with transfers and excursions for guests as a private guided host both on and off property.
• Housekeeping: Pre-, post and during the guest stay be involved with the daily cleaning and turndown services.
• Food & Beverage: Have comprehensive knowledge of all F&B offerings within the group. Personalised Food and Beverage offerings should be provided directly by the Butler i.e., in-room breakfast set-up and preparation in conjunction with a Chef where required. Detailed wine, spirits and food knowledge is required.
• Support other departments to help them deliver their services effectively and efficiently.
• Notice and communicate opportunities to further improve quality standards in the service provided.
• Be able to process all guest charges on various platforms from Restaurant POS to Protel.

Requirements

Experience and Skills

• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Excellent knowledge of Franschhoek area and surrounds.
• Technical proficiency in operating various in-room technologies.
• Excellent interpersonal skills to be able to interact with all guests.
• Excellent communication skills in English, both written and verbal.
• Excellent knowledge of food and beverage.
• Exceptional attention to detail.
• Ability to be always courteous, calm under pressure and putting guests first.

Inherent Requirements

• Matric
• Food and / Wine certificate course would be beneficial.
• Ability to work shifts and be flexible in other departments.
• Preference will be given to candidates from Franschhoek and neighbouring areas.