Business Support Supervisor

Excellerate; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading real estate services provider seeks a Business Support Supervisor to manage administrative operations and staff support at the client site in Gauteng. Responsibilities include supervising team members, ensuring smooth mailroom functions, and managing office service requests. Ideal candidates will have 3-5 years of experience in business support and demonstrated leadership abilities. Proficiency in MS Office and familiarity with corporate systems like SAP is preferred. This role offers an opportunity to thrive in a dynamic environment.

Qualifications

• 3-5 years' experience in business support or facilities administration.
• Proven experience supervising staff.
• Strong understanding of administrative systems.

Responsibilities

• Oversee administrative and business support services.
• Supervise subordinate staff and manage office service requests.
• Maintain accurate journals and prepare reports.

Skills

Leadership skills

Organisational abilities

Attention to detail

Problem-solving skills

Effective communication

Education

Matric / Grade 12

Tertiary qualification in Administration or Business Management

Tools

MS Office (Excel, Word, Outlook)

SAP

SharePoint

BMC

ZK

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The Business Support Supervisor is responsible for overseeing the smooth functioning of administrative and business support services at the client site. This includes supervising subordinate staff (e.g., Mailroom personnel), managing office service requests, coordinating site functions, and ensuring accurate use of facilities systems. The role ensures that staff and site operations are supported efficiently, in line with CBRE’s service standards and client expectations.

What will you bring

• Matric / Grade 12 (essential); tertiary qualification in Administration or Business Management preferred.
• Minimum 3–5 years’ experience in business support, facilities administration, or office management.
• Proven experience supervising staff in a corporate or client-facing environment.
• Strong understanding of administrative systems and office management tools.
• Proficiency in MS Office (Excel, Word, Outlook) and experience with corporate systems such as SAP, SharePoint, BMC, ZK preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent organisational, administrative, and multitasking abilities.
• High level of accuracy and attention to detail.
• Strong problem-solving and process improvement skills.
• Professional, proactive, and client-focused approach.
• Effective communication and interpersonal skills.

Behavioral Attributes

• Reliable, accountable, and results-driven.
• Service-oriented with a focus on continuous improvement.
• Adaptable and flexible in a dynamic environment.
• Discreet and maintains confidentiality where required.

What will you be doing

Team Supervision & Staff Support

• Supervise subordinate staff, including Mailroom personnel, ensuring work is completed accurately and on time.
• Provide guidance, support, and training to staff on daily operational tasks.
• Assist employees with office needs and queries, including stationery orders, meeting/training room setups, and support for site functions.
• Monitor and support staff performance, ensuring adherence to operational procedures and client standards.

System Administration & Management

• AP: Load and track supplier invoices for canteen, Metrofile, Batch Print, Post Office, Aquazania, and other facilities-related invoices.
• Batch Print: Assist with business card SRM queries, ordering cards, updating employee information (address, contact details, branch names) as required.
• SharePoint: Update and upload site files, ensuring documentation is accurate and current.
• ZK: Conduct audits to ensure all contractors are terminated appropriately and all individuals are correctly captured.
• BMC: Log SRS and IT requests accurately and follow up as needed.
• BCM: Update and maintain relevant employee or site information.

Mailbox & Coordination

• Manage PoolCars bookings and coordinate SRM drivers’ daily requests.
• Assist with meeting room bookings and related queries.
• Ensure smooth mailroom operations, handling incoming and outgoing mail efficiently.

Journals & Reporting

Maintain accurate journals for:

• Business Cards (printed and electronic)
• PoolCars
• Metrofile

Prepare reports, including:

• BSS Report
• Monthly statistics

• Postal recoveries
• Monitor and review reports to identify trends, discrepancies, or areas for improvement.

Client & Stakeholder Interactions

• Provide a professional interface for the client and site employees.
• Respond to queries in a timely and accurate manner.
• Collaborate with Facilities, HR, and IT teams to ensure smooth operations.

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.