Business Solutions Specialist (Consumer)- Polokwane

Tracker South Africa; Polokwane; In loco; ZAR 420.000 - 540.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Aid

Pension Fund

Descrizione del lavoro

A leading technology firm in Polokwane is seeking a dynamic Business Solutions Specialist. This role involves providing pre- and post-sales support, collaborating with internal teams, and ensuring successful implementation of solutions based on client needs. Strong communication and project management skills are essential. The ideal candidate has experience in customer engagement and the ability to facilitate training sessions. The position offers a permanent contract with market-related remuneration.

Competenze

• Strong interpersonal skills with the ability to influence and negotiate.
• Experience in project management and customer engagement.
• Ability to translate complex data into actionable insights.

Mansioni

• Provide pre and post-sales support to customers.
• Facilitate training sessions for clients and internal teams.
• Manage project timelines and customer requirements.
• Collaborate with Account Managers on client reviews.
• Deliver product solution training to internal and external stakeholders.
• Review customer KPIs monthly and propose improvements with account managers.
• Prepare training materials and collateral for internal and external use.

Conoscenze

Customer-focused

Excellent communication

Analytical skills

Project management

Relationship building

Formazione

Certificate in Business Administration or Project Management

Descrizione del lavoro

Business Solutions Specialist (Consumer)- Polokwane

Listing reference: track_001511

Listing status: Online

Apply by: 12 November 2025

Position summary

Job category: Others: IT and Telecommunication

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer‑specific needs. The individual will be responsible for consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker’s strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker’s offerings.

Delivery:

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high‑level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross‑functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI’s monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes and Standards:

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training:

• Training to internal and external parties
• Personal training and development that is aligned to the job profile
• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.
• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Medical Aid

Pension Fund

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