Business Process Analyst

Opensource Intelligent Solutions; Johannesburg; On-site; ZAR 850,000 - 1,200,000; Full time

Job summary

Opensource Intelligent Solutions in Parktown, Johannesburg, is hiring a Business Process Analyst for a permanent on-site role. The analyst will map current processes, identify inefficiencies, and design future-state solutions to improve governance and controls.

The role requires a degree in Business, Engineering or Computer Science, formal Business Analysis training, and 3–5 years’ experience in process analysis with strong documentation skills.

Qualifications

• Requires degree in Business, Engineering or Computer Science.
• Formal Business Analysis training is required.
• 3–5 years’ experience as a Process Analyst.
• Proven experience producing business and process-flow documentation.
• Experience documenting SOPs, work instructions and operating models.
• Experience with process re-engineering projects.
• Knowledge of process-improvement methodologies.
• Excellent written and verbal communication skills.
• Strong analytical ability and detailed-oriented mindset.

Responsibilities

• Analyse and document end-to-end business processes.
• Facilitate stakeholder interviews and process discovery workshops.
• Create As-Is and To-Be process maps, workflows and swimlane diagrams.
• Identify opportunities for simplification, standardisation and automation.
• Conduct impact assessments and gap analyses.
• Support business process re-engineering and continuous improvement initiatives.
• Develop and maintain SOPs, work instructions and operating models.
• Help establish process documentation standards and maintain a central process repository.
• Ensure documentation supports governance, compliance and internal controls.
• Develop training materials, user guides and process walkthroughs.
• Support the implementation and adoption of new or improved processes.
• Work closely with business, systems, compliance and operational stakeholders.

Skills

Experience as Process Analyst

Communication skills

Analytical ability

Attention to detail

Process improvement

Stakeholder facilitation

Education

Degree in Business, Engineering or Computer Science

Job description

BUSINESS PROCESS ANALYST - TURN COMPLEXITY INTO CLARITY!

On-site in Parktown, Johannesburg

Permanent position

Salary: R850 000 – R1 200 000 per annum

Do you see messy processes and immediately start imagining a cleaner, smarter way of working?

We’re looking for a talented Business Process Analyst who can dig into complex operations, uncover inefficiencies and transform them into clear, practical and well-controlled processes.

This is your opportunity to influence how an organisation works - from mapping current processes to designing improved future-state solutions.

What you’ll be doing:

• Analyse and document end-to-end business processes
• Facilitate stakeholder interviews and process discovery workshops
• Create As-Is and To-Be process maps, workflows and swimlane diagrams
• Identify opportunities for simplification, standardisation and automation
• Conduct impact assessments and gap analyses
• Support business process re-engineering and continuous improvement initiatives
• Develop and maintain Standard Operating Procedures, work instructions and operating models
• Help establish process documentation standards and maintain a central process repository
• Ensure documentation supports governance, compliance and internal controls
• Develop training materials, user guides and process walkthroughs
• Support the implementation and adoption of new or improved processes
• Work closely with business, systems, compliance and operational stakeholders

What you’ll need:

• A degree in Business, Engineering or Computer Science
• Formal Business Analysis training
• 3–5 years’ experience as a Process Analyst
• Proven experience producing business and process-flow documentation
• Experience documenting SOPs, work instructions and operating models
• Experience with process re-engineering projects
• Knowledge of process-improvement methodologies
• Excellent written and verbal communication skills
• Strong analytical ability and exceptional attention to detail

Highly advantageous:

• Training in business process engineering, software development or software products
• Experience within business systems, software products or software development environments

You’ll thrive in this role if you’re delivery-focused, adaptable, confident with stakeholders and passionate about making processes work better - not just look better on paper.

Ready to map out your next career move?