Business Process Analyst

WNS; Centurion; On-site; ZAR 350,000 - 550,000; Full time

Job summary

WNS in Centurion seeks a Business Process Analyst to map and document core processes, reviewing manuals with process owners and business units. You will map discussions into formal procedures and ensure accurate stakeholder inclusion.

You will gather data, translate SME input into process maps and support change management. Experience with DMAIC/DMADV and common modelling tools is essential.

Qualifications

• Certified BPMP or Lean Six Sigma or PMP preferred.
• 2-3 years' experience in business process modelling mandatory.
• Experience with Visio/Bizagi/Lucidchart/SharePoint/D3M or similar modelling tools required.
• Working knowledge of RPA tools beneficial.
• Knowledge of quality tools (Cause and Effect, Fishbone, Scatter, control charts) in DMAIC/DMADV.

Responsibilities

• Model and map business processes; document procedures with process owners and units.
• Gather and analyze information to inform process mapping.
• Translate SME and stakeholder discussions into process maps and procedures.
• Identify opportunities to streamline or improve processes.
• Manage internal and external stakeholders; act as modelling SME.
• Collaborate with SMEs to include relevant stakeholders in manuals.

Skills

Process modelling

Stakeholder management

Documentation

Continuous improvement

Change management

Education

BPMP/Lean Six Sigma/PMP certification

Tools

Visio

Bizagi

Lucidchart

SharePoint

D3M

Job description

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes
• Change Management
• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
• Reporting
• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead

Qualifications

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches