Business Process Analyst

WNS Global Services; Centurion; On-site; ZAR 300,000 - 450,000; Full time

Job summary

WNS Global Services is seeking a Business Process Modelling Expert in Centurion, South Africa. The main purpose is to map and document business processes while reviewing procedure manuals with relevant stakeholders.

This role requires expertise in business process modelling and management, with specific focus on facilitating process improvements and changes. Candidates should have a certification in BPMP or Lean Six Sigma, along with experience using modelling software such as Visio, Bizagi, or Lucidchart.

Qualifications

• 2-3 years of experience in a business process modelling environment.
• Experience with modelling software such as Visio and Bizagi is required.
• Knowledge of RPA tools and quality tools in DMAIC/DMADV approaches.

Responsibilities

• Map and document business processes with business process owners.
• Gather and analyze information for business process mapping.
• Conduct and support change management processes.

Skills

Business process modelling

Stakeholder management

Change management

Process documentation

Education

Certified BPMP, Lean Six Sigma, or PMP

Tools

Visio

Bizagi

Lucidchart

Sharepoint

Job description

Job Description

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling
   
   
   
   • Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
   
   
   • Translate subject matter expert and stakeholder discussion into process maps and procedures
   
   
   • Identify and document instances where existing business processes may be streamlined or improved
   
   
   
   


2. Internal and external stakeholder management
   
   
   
   • Serve as a modelling subject matter expert and point of contact to support functional and cross‑functional stakeholders
   
   
   • Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
   
   
   • Communicates relevant information to appropriate recipients following the correct internal processes
   
   
   
   


3. Change Management
   
   
   
   • Conducts and/or support change management processes
   
   
   • Facilitate process workshops in small or large groups
   
   
   • Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
   
   
   
   


4. Reporting
   
   
   
   • Provides Process Lead with reports on assigned work/deliverables
   
   
   • Develop, maintain and distribute business process documentation to Process Lead
   
   
   
   

Qualifications

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals


• Minimum of 2-3 year(s) work experience in a business process modelling environment is mandatory


• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required


• Working knowledge of RPA tools and processes will be beneficial


• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/DMADV approaches