Business Owner: Insurance - Cape Town
Our Banking Client is currently looking for an experienced Business Owner: Insurance based in Cape Town.
Key Responsibilities
Insurance Strategy & Commercial Ownership
- Develop and execute the Bank's insurance business strategy.
- Take ownership of the insurance product portfolio and associated profit and loss (P&L).
- Establish commercial targets covering premium income, claims costs, commission income, fees and distribution costs.
- Identify opportunities to grow insurance penetration across the Bank's customer base.
- Develop product roadmaps, target market strategies and growth initiatives.
- Monitor financial performance and implement improvements to profitability.
Insurance Product Development & Management
- Design, develop and manage insurance products, including funeral, device and asset protection insurance.
- Identify customer needs and translate them into commercially viable insurance products.
- Work with Insurance Risk, Finance and underwriters to establish appropriate pricing and commercial terms.
- Monitor product performance, claims experience, loss ratios and customer satisfaction.
- Recommend product improvements, pricing adjustments and new insurance opportunities.
- Ensure insurance products deliver fair value and appropriate customer outcomes.
Insurance Partner & Underwriter Management
- Manage the commercial relationship with the Group's licensed insurance entity, Abacus.
- Build and maintain relationships with third-party underwriters and cell captive partners where applicable.
- Negotiate commercial terms, service-level agreements and product arrangements.
- Coordinate product changes and regulatory requirements with relevant stakeholders.
- Manage the legal, compliance and insurance partner interface relating to credit life insurance.
Distribution & Channel Development
- Define insurance distribution requirements across digital banking, retail stores, contact centres and direct sales channels.
- Work with IT and Operations to implement insurance products across the Bank's channels.
- Collaborate with Marketing and Sales to improve product awareness and customer uptake.
- Identify opportunities to embed insurance products into banking customer journeys.
- Develop product training and sales enablement requirements for frontline teams.
- Ensure distribution practices comply with Treating Customers Fairly (TCF) principles.
Regulatory Compliance & Product Governance
- Ensure insurance products and distribution practices align with applicable regulatory requirements.
- Work closely with Compliance, Legal and Insurance Risk on product governance.
- Support compliance with FAIS, FSCA requirements, the Insurance Act and Policyholder Protection Rules.
- Coordinate product responsibility and fair value assessments.
- Monitor customer complaints and identify opportunities to improve product outcomes.
- Maintain appropriate governance documentation and reporting.
Performance Reporting & Stakeholder Management
- Prepare regular reports on insurance sales, profitability, claims costs, penetration and customer sentiment.
- Monitor partner service levels and product performance.
- Present commercial results and recommendations to the Chief Product Officer and executive committees.
- Work collaboratively with Product, Operations, IT, Finance, Risk, Legal and Compliance.
- Drive continuous improvement and support the future development of the insurance function.
Minimum Requirements
- Bachelor's Degree in Commerce, Insurance, Risk Management, Actuarial Science or a related field.
- Insurance qualification and/or FAIS-recognised qualification advantageous.
- RE5 advantageous.
- Minimum 8–10 years' experience in bancassurance, embedded insurance or insurance product management.
- Previous banking experience essential.
- Proven insurance product development and commercial management experience.
- Demonstrated insurance product P&L ownership.
- Experience managing relationships with underwriters, cell captive arrangements or in‑group insurance entities.
- Experience designing and distributing funeral, credit life, asset protection or similar insurance products through banking channels.
- Strong understanding of insurance pricing, underwriting and claims concepts.
- Knowledge of applicable insurance legislation and financial services regulatory requirements.
- Strong commercial negotiation, stakeholder management and reporting skills.
Essential Experience
- Applicants must demonstrate proven experience in:
- Bancassurance / embedded insurance.
- Insurance product strategy and development.
- Insurance portfolio P&L ownership.
- Underwriter and insurance partner management.
- Commercial negotiation.
- Product pricing and profitability.
- Insurance distribution through banking channels.
- Insurance regulatory and governance requirements.
- Cross‑functional product implementation.
- Senior stakeholder and executive reporting.
Key Competencies
- Strong commercial and strategic thinking.
- Hands‑on product ownership.
- Entrepreneurial and builder mentality.
- Excellent negotiation skills.
- Strong analytical and financial acumen.
- Ability to work independently.
- Proactive problem‑solving and initiative.
- Customer‑focused decision‑making.
- Strong communication and stakeholder management.
- Adaptability in a growing banking environment.
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.