Business Engineer (Associate)

Discovery Limited; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Discovery Limited, a digital bank owner, is seeking a Business Engineer Associate to enhance end-to-end processes and reduce costs. You will work with business owners, SMEs, Technology & Architecture, PMO and Change Management to optimize client and staff experiences and deliver integrated, sustainable solutions.

You will analyze processes, design improvements, and support pilot implementations, driving end-to-end process maturity with an innovation mindset.

Qualifications

• 3-5 years experience in business process analysis or comparable role.
• Proven track record of analytical, strategic and process optimization projects.
• Retail banking experience with client facing channels and operations would be advantageous.
• Ability to deliver in hands-on environments with accountability and teamwork.
• Bachelor’s degree related to business analysis, process design or engineering.

Responsibilities

• Designs innovative, efficient processes leveraging digital technologies.
• Conducts detailed data analysis and models critical bank processes.
• Collaborates with stakeholders and SMEs across Technology, Project Management and Change Management.
• Facilitates design workshops and documents artefacts.
• Translates business requirements into system design aligned with the SDLC.
• Drives continuous improvement and process maturity.
• Acts as a bridge between business and technical teams and trains users.

Skills

Business analysis

Process design

Business design

Data analysis

Banking risk

Stakeholder management

Agile

Enterprise modelling tools

Education

Bachelor’s degree related to business analysis, process design or engineering

Honours or Master’s degree

Tools

Jira

Confluence

Enterprise Architect

Job description

Preferred (would Be Advantageous): Honours or Master’s degree

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We are all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you are adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.

Job Purpose

The Business Engineer Associate consistently works to update and further improve end to end processes. You will enhance the Bank’s overall efficiency and reduce costs by conducting analysis, design and optimisation of critical business processes, from design through to post-implementation support. You will work closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions. As a business engineer in a digital bank, you will consider emerging technologies to create automated and efficient processes.

Areas of responsibility may include but are not limited to

• Designs processes that are innovative, efficient and which leverage digital technologies.
• Conducts detailed data analysis, design and modelling of the Bank’s critical processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops.
• Documents, business processes and other design artefacts.
• Extracts business requirements and reviews functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity with a strong innovation mindset.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Builds strong relationships and communicate very clearly with all levels of stakeholders.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process with an “end to end” mindset.
• Effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Required:

Work Experience

• 3-5 years’ experience in business process analysis, process design and / or comparable consulting experience / operational role where these skills have been developed
• Proven track record of delivering analytical, strategic and process optimization projects
• Proven ability to deliver in a hands-on environment, taking full accountability for work objectives and associated benefits while working with a broader team
• Retail banking experience with specific exposure to client facing channels and operations

Preferred (would Be Advantageous):

• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile)
• Management consulting or strategic business architecture experience.

Relevant Additional Qualifications In The Industry

• Experience working in a Digital Bank

Required:

Qualifications

• Any bachelor’s degree related to business analysis, process design, engineering

Preferred (would Be Advantageous):

• Honours or Master’s degree
• Relevant additional qualifications in the industry – e.g. process accreditation, specific payments, agile, tool based accreditations etc.

Technical Skills Or Knowledge

• Business analysis
• Process design
• Business design
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Demonstrated ability in using enterprise modelling tools, e.g. Enterprise Architect, would be advantageous
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.