Business Banker: Merchant Services

Capitec Bank Ltd.; Sandton; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Capitec Bank Ltd. seeks a dynamic Business Bank relationship specialist to grow and nurture client engagements in Gauteng. You will provide on-site support, training and consult with existing clients, while promoting Business Bank and merchant solutions to drive revenue.

The role requires CRM experience, a proven sales mindset and the ability to build a robust client base across a defined territory. Ideal candidates have 2–3 years in CRM, with cross-selling, and a background in banking or

Qualifications

• 2–3 years proven CRM experience with cross-/upselling responsibilities.
• Identifying sales opportunities and providing solutions for client needs.
• Building a client base across a geographic area.
• Experience in FMCG, banking or retail environment.

Responsibilities

• Build, maintain and optimise client relationships through engagement and consultation.
• Promote and sell Business Bank and merchant products to existing and new clients.
• Provide on-site support and training on products.
• Identify and develop sales opportunities within geographic area.

Skills

CRM experience

Cross-selling

Upselling

Opportunity identification

Client relationship building

Sales planning

Interpersonal skills

Computer literacy

Education

Grade 12

Bachelor's Degree in Commerce or Marketing

Tools

POS Solutions

Job description

Purpose Statement

• To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
• To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.

Experience

Min:

• At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
• Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
• Building and developing a client base across a geographic area.
• Experience in a FMCG, banking or retail environment

Ideal:

• Providing on-site support and training to external clients
• Providing on-site technical support/client support within a retail/sales environment
• Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Commerce or Marketing

Knowledge

Minimum:

• Commercial, economic, SME landscape (esp. in the relevant geographic area)
• Sales and sales optimisation techniques & principles
• Commercial/business know how (how businesses work.)
• Client relationship management principles
• Engagement/conflict management practices
• Performance culture

Ideal:
Knowledge and understanding of:

• Business banking landscape, product knowledge
• Stock control
• POS Solutions
• Capitec Bank Acquiring product knowledge

Skills

• Planning, organising and coordination skills
• Communications Skills
• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required as an inherent operational requirement of the job

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06