Business Analyst

TFG; Wes-Kaap; On-site; ZAR 540,000 - 780,000; Full time

Job summary

TFG is seeking a skilled Business Analyst IV to drive requirements analysis, process improvements and system integrations within a dynamic retail environment in South Africa. You will lead workshops, document functional/non-functional requirements and ensure traceability across the project lifecycle.

You will collaborate with business stakeholders, technology teams and external vendors, supporting UAT, readiness activities and post-implementation handover.

Qualifications

• Bachelor's degree or higher in Business Analysis, Information Systems, Commerce, Computer Science, or related field.
• Experience in complex business and technology environments.
• Experience supporting system implementations, integrations, UAT and readiness activities.
• Financial Services, credit, onboarding or related domain experience advantageous.
• Experience with Agile, Waterfall and hybrid delivery methodologies.
• Experience engaging with business stakeholders, tech teams and external vendors.

Responsibilities

• Engage with business stakeholders to understand needs, challenges, objectives and outcomes.
• Elicit, analyse, document and validate requirements (functional and non-functional).
• Translate business needs into requirements, user stories and acceptance criteria.
• Maintain requirements traceability from business need through design, development, testing and implementation.
• Identify requirement gaps, dependencies, assumptions and facilitate resolution.
• Manage requirement changes and assess impact on scope, timelines, costs, processes and systems.
• Document current-state and future-state business processes.
• Identify process inefficiencies, control gaps and improvement opportunities.
• Conduct impact assessments across processes, people, systems, data, integrations and customer journeys.
• Support solution design, feasibility assessments and business decision-making.
• Support UAT planning, test case preparation, defect management and business acceptance activities.
• Support business readiness, training inputs, operational handover and early-life support.
• Facilitate workshops, requirement sessions, process reviews and stakeholder alignment.

Skills

Requirements elicitation

Business process modelling

Documentation

Impact assessment

UAT planning

Stakeholder management

Analytical thinking

Verbal and written communication

Prioritisation

Independent working

Education

Bachelor's degree in Business Analysis or related field

Job description

Business Analyst

The Business Analyst IV is responsible for building and demonstrating expertise in retail operations, processes, and systems. They identify, create, and facilitate process design changes through in-depth business and systems process analysis. Additionally, they provide leadership to team members, collaborate with others, and drive issue resolution.

• Engage with business stakeholders to understand business needs, challenges, objectives and expected outcomes.
• Elicit, analyse, document and validate business, functional and non-functional requirements.
• Translate business needs into requirements, user stories, process definitions and acceptance criteria.
• Maintain requirements traceability from business need through design, development, testing and implementation.
• Identify requirement gaps, dependencies, assumptions and facilitate resolution.
• Manage requirements changes and assess impact on scope, timelines, costs, processes and systems.
• Document current-state and future-state business processes.
• Identify process inefficiencies, control gaps and improvement opportunities.
• Conduct impact assessments across business processes, people, systems, data, integrations and customer journeys.
• Support solution design, feasibility assessments and business decision-making.
• Support UAT planning, test case preparation, defect management and business acceptance activities.
• Support business readiness, implementation, training inputs, operational handover and early-life support.
• Facilitate workshops, requirement sessions, process reviews and stakeholder alignment activities.
• Maintain analysis documentation, governance artefacts, traceability records and sign-off documentation.
• Support Financial Services projects, change requests, production support initiatives and continuous improvement activities.

• Relevant tertiary qualification in Business Analysis, Information Systems, Commerce, Computer Science or related field.
• Proven Business Analysis experience within complex business and technology environments.
• Experience supporting system implementations, integrations, UAT and business readiness activities.
• Financial Services, credit, customer onboarding or related operational domain experience will be advantageous.
• Experience working within Agile, Waterfall and hybrid delivery methodologies
• Experience engaging with business stakeholders, technology teams and external vendors

Skills

• Requirements elicitation and analysis.
• Business process modelling and process improvement.
• Functional and non-functional requirements documentation.
• Impact assessment and solution analysis.
• Requirements traceability management.
• UAT planning and support.
• Business readiness and implementation support.
• Stakeholder management and facilitation.
• Strong analytical and problem-solving skills.
• Risk identification and governance awareness.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities under delivery pressure.
• Strong attention to detail and ability to identify downstream impacts.
• Ability to work independently and collaboratively across cross-functional teams

Behaviours

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Organizational savvy - understands and navigates dynamics created by processes, systems, and people

Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.