Business Analyst

Intembeko; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Intembeko Investment Administrators in South Africa seeks a Business Analyst to independently own and deliver projects across the full SDLC, translating business needs into clear requirements and actionable specs. You will engage stakeholders, coordinate dependencies, and guide testing, production support and go-live activities, ensuring delivery within scope and timelines.

Qualified candidates will have 3+ years in unit trust and LISP administration and strong data analysis skills using SQL and

Qualifications

• At least 3 years’ experience in Unit Trust and LISP administration, including discretionary products.
• Formal business and process analysis across the full SDLC.
• Ability to own and deliver projects with guidance from a BA Team Lead.

Responsibilities

• Independently own and run projects through the full delivery lifecycle from initiation to post-implementation review.
• Engage stakeholders across business, operations, clients and technical teams; facilitate workshops.
• Elicit, document and validate business, functional and data requirements; create test scenarios.
• Perform data analysis and reconciliation using SQL; support testing and production issues.
• Ensure requirements traceability and change control throughout design, build and go-live.

Education

Diploma or higher in Business Analysis

Tools

SQL

Visio

Excel

Digiata

Intembeko Bizagi

Flexcube

Job description

The Business Analyst (BA) is responsible for independently owning and delivering assigned projects and change initiatives from initial analysis through implementation. The role combines business and technical analysis to translate business needs into clear, feasible process, data, integration and system requirements. The BA proactively engages business, client, operational and technical stakeholders, manages delivery within agreed scope and timelines, and escalates material risks or decisions when required. The BA Team Lead provides guidance, quality oversight and support, while the BA remains accountable for day-to-day project execution, stakeholder communication and delivery outcomes. The role also includes normal SDLC responsibilities, systems testing and a component of production support.

Main duties and responsibilities:

Independently own and run assigned projects and change initiatives through the full delivery lifecycle, from initiation and analysis to implementation and post-implementation review, with guidance and support from the BA Team Lead where required

Plan and coordinate BA deliverables, manage priorities and dependencies, monitor progress against agreed scope and timelines, and proactively escalates risks, issues and decisions

Lead stakeholder engagement across business, operations, clients, vendors and technical teams, including facilitating workshops, clarifying decisions, managing expectations and providing clear progress updates

Perform detailed business and technical analysis of processes, systems, data, interfaces and integrations to assess feasibility, dependencies, impacts, risks and solution options

Elicit, analyse, document and validate business, functional, non-functional, data and integration requirements, including process flows, business rules, user stories, use cases, acceptance criteria and interface or data-mapping specifications

Translate business requirements into clear, testable specifications for process and system enhancements, Business as Usual (BAU) changes and production support items

Work closely with developers, solution architects, testers, production support teams and third-party vendors to ensure a shared understanding of requirements and technically sound solutions

Perform data analysis and interrogation using SQL and other relevant tools to support requirements validation, reconciliation, root-cause analysis and decision-making

Conduct impact and gap analysis across upstream and downstream systems, operational processes, data flows, controls, reporting and client or regulatory obligations

Support solution design by evaluating options and documenting assumptions, constraints, dependencies, risks and recommended approaches

Own requirements traceability and change control, ensuring that agreed requirements are maintained throughout design, build, testing and implementation

Develop test scenarios and test cases; perform or support system, integration and user acceptance testing; manage defects through to resolution; and confirm that delivered solutions meet agreed acceptance criteria

Perform root-cause analysis and coordinate the resolution of production support issues within agreed service level agreements (SLAs)

Prepare implementation, operational-readiness and handover documentation and support go-live, post-implementation verification and transition into BAU

Identify and drive improvements to business processes, controls, documentation and the structures within which the Business Solutions team operates

Maintain complete and accurate project and analysis artefacts in line with agreed governance, SDLC and audit requirements

Ideal experience:

At least 3 years’ experience in Unit Trust and LISP administration, including discretionary, life and retirement products

Good understanding of end-to-end investment administration processes

At least 5 years of formal business and process analysis experience across the full SDLC

Demonstrated experience in independently owning and delivering projects or material change initiatives, including planning BA activities, coordinating dependencies and managing delivery through implementation

Strong technical-analysis experience covering applications, data, interfaces, integrations, process flows and downstream impacts

Proven experience engaging and influencing stakeholders at different levels, facilitating workshops, resolving ambiguity and communicating project status, risks and decisions

Experience producing high-quality business, functional, non-functional, data and integration requirements and maintaining requirements traceability

Practical experience in data analysis, data mapping, reconciliation and root-cause investigation using SQL and related tools

Experience in process improvement and process definition, with a proven track record of driving and implementing improvements

At least 3 years’ software-testing experience as part of the BA competency, including test preparation, execution and defect management

Relevant tertiary qualification or studying towards one

Business analysis qualification (Diploma or higher)

Competencies and ideal personality attributes:

Proven analytical, critical-thinking and structured problem-solving skills

Strong business and technical analysis capability across the full range of Business Analysis competencies

Ability to work independently, take ownership, exercise sound judgement and remain accountable for delivery outcomes

Strong project coordination and organisational skills, with the ability to manage scope, priorities, timelines, dependencies, risks and competing demands

Confident stakeholder engagement and facilitation skills, with the ability to communicate effectively with business, client and technical audiences

Ability to challenge constructively, manage ambiguity, influence decisions and escalates appropriately

Keen attention to detail and a commitment to high-quality analysis, documentation and exceptional client service

Proactive, self-managed, outcomes-driven and able to work with a sense of urgency

Collaborative and receptive to guidance, review and support from the BA Team Lead while retaining ownership of assigned work

Positive and professional, with unquestionable integrity

Software, Systems knowledge:

Experience of full Microsoft office suite, including Advanced Excel and Visio or equivalent

SQL experience

Flexcube

Bizagi

Digiata

Intembeko Investment Administrators is a South African company committed to meaningful transformation. We would like to help redress the imbalances of the past and appoint suitably qualified candidates from designated groups into meaningful roles.

Intembeko is an authorised financial services provider.FSP number: FSP49186