Business Analyst

FirstRand Bank; Johannesburg; On-site; ZAR 700,000 - 950,000; Full time

Job summary

FirstRand Bank Limited is seeking a skilled Business Analyst to review and translate user needs into system requirements and detailed specifications. You will work with stakeholders to ensure alignment with business objectives, manage risks impacting costs, and drive cost efficiencies across initiatives.

The role involves documenting requirements, facilitating workshops, and delivering proactive solutions that improve customer experience while supporting organisational priorities.

Qualifications

• Document system requirements and translate business needs into clear specifications.
• Identify and manage risks that could increase costs or impact delivery.
• Collaborate with stakeholders to align projects with business objectives.

Responsibilities

• Review, evaluate and analyze user needs to document system requirements.
• Deliver cost efficiencies by controlling expenses within approved budgets.
• Prioritize resources to minimize wastage and meet cost targets.
• Provide customers with timely, relevant information on products and services.
• Support workshops to elicit, analyze and document business requirements.

Skills

Business analysis

Stakeholder management

Workshop facilitation

Cost management

Risk assessment

Job description

Job Description

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
• Identify, control and escape potential risks which may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Develop integrated business analyses and projections for incorporation into strategic decision-making
• Perform reviews and analysis of current processes using operational metrics and reports within set timelines
• Provide recommendations to other business analysts with supporing documentation and/or benchmarks to optimise own process
• Partner with Business Analyst Manager to run workshops elicit analyse, validate and document business organisational and/or operational requirements
• Instruct, advise, direct and quality assure projects for the business unit/product house
• Identify potential project risks whilst gathering business requirents to ensure the successful completion of a project
• Liaise with other project areas to co-ordinate interdependencies and resolve issues
• Collaborate with business to prioritise and rationalise projects/ initiatives
• Provide status updates to relevant stakeholders
• Ensure due diligence is undertaken prior, during and post project implementation
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

09/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.