Business Analyst

Global Recruitment SA; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Global Recruitment SA is seeking a Business Analyst to support the optimisation of the customer credit application journey. This hybrid role involves business analysis, customer experience, and quality assurance in collaboration with merchants and internal teams.

The ideal candidate will have 3–7 years of experience in similar roles and strong analytical skills to document requirements and assess application processes. A valid driver's licence and local travel willingness are necessary.

Qualifications

• 3–7 years' experience as a Business Analyst or similar role.
• Experience in Customer Experience, Process Improvement, Product Operations, or Operations Analysis.
• Strong analytical, problem-solving, and stakeholder engagement skills.

Responsibilities

• Gather, analyse, and document business requirements.
• Conduct customer journey and process analysis.
• Visit merchant locations to observe and assess application processes.
• Collaborate with business and technology teams to implement improvements.

Skills

Business analysis

Customer experience

Process improvement

Analytical skills

Stakeholder engagement

Job description

Overview

Business Analyst Hybrid (Office, Remote & Merchant Site Visits)

A leading financial services organisation is seeking a Business Analyst to support the optimisation of the customer credit application journey across a national merchant network.

This role combines business analysis, customer experience, process improvement, and quality assurance. The successful candidate will work closely with merchants, customers, and internal teams to identify process inefficiencies, define business requirements, and support the implementation of solutions that enhance the customer experience.

Key Responsibilities

• Gather, analyse, and document business requirements

• Conduct customer journey and process analysis

• Visit merchant locations to observe and assess application processes

• Develop user stories, process flows, and acceptance criteria

• Collaborate with business and technology teams to implement improvements

• Participate in system testing and quality assurance activities

• Monitor and evaluate the effectiveness of implemented changes

Minimum Requirements

• 3–7 years' experience as a Business Analyst or similar role

• Experience in Customer Experience, Process Improvement, Product Operations, or Operations Analysis

• Financial Services, Credit, Fintech, or Retail Finance experience advantageous

• Strong analytical, problem-solving, and stakeholder engagement skills

• Experience with requirements gathering and documentation

• Exposure to system testing and quality assurance

• Valid driver's licence and willingness to travel locally

Key Attributes

• Customer-centric mindset

• Highly observant with strong attention to detail

• Proactive, curious, and solution-oriented

• Comfortable working in both field and office environments

To apply, please submit your CV to [e-mail].