Customer Experience & Process Optimization Analyst – Hybrid

Global Recruitment SA; Johannesburg; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

Global Recruitment SA is seeking a Business Analyst to support the optimisation of the customer credit application journey. This hybrid role involves business analysis, customer experience, and quality assurance in collaboration with merchants and internal teams.

The ideal candidate will have 3–7 years of experience in similar roles and strong analytical skills to document requirements and assess application processes. A valid driver's licence and local travel willingness are necessary.

Qualifications

• 3–7 years' experience as a Business Analyst or similar role.
• Experience in Customer Experience, Process Improvement, Product Operations, or Operations Analysis.
• Strong analytical, problem-solving, and stakeholder engagement skills.

Responsibilities

• Gather, analyse, and document business requirements.
• Conduct customer journey and process analysis.
• Visit merchant locations to observe and assess application processes.
• Collaborate with business and technology teams to implement improvements.

Skills

Business analysis

Customer experience

Process improvement

Analytical skills

Stakeholder engagement

Job description

Global Recruitment SA is seeking a Business Analyst to support the optimisation of the customer credit application journey. This hybrid role involves business analysis, customer experience, and quality assurance in collaboration with merchants and internal teams.

The ideal candidate will have 3–7 years of experience in similar roles and strong analytical skills to document requirements and assess application processes. A valid driver's licence and local travel willingness are necessary.