Business Analyst

X, bigly labs; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

X, bigly labs, Dis-Chem’s high-performance innovation hub, seeks a Business Analyst to own squad-level requirements and facilitate workshops. You’ll translate business needs into clear user stories and help shape data-driven decisions across teams.

Role emphasizes agile practices, backlog refinement, and delivering acceptance criteria. Experience with health data standards and tools like Jira, Miro, Figma, Confluence, and Lucidchart is valued.

Qualifications

• BA/BS in Business or Information Systems or related field.
• Solid years of business analysis in agile environments.
• Experience running workshops and capturing requirements.
• Familiar with healthtech or retail products.
• Proficient with Jira, Miro, Figma, Confluence, Lucidchart.
• MS Office / Google Workspace for docs and data analysis.
• Experience with dashboards, reporting pipelines, or analytics.

Responsibilities

• Produce detailed requirements and acceptance criteria.
• Refine backlog and prioritise work to objectives.
• Capture non-functional requirements for tech/compliance.
• Analyse user and system data to identify trends and issues.
• Provide evidence-based insights to inform decisions.
• Share findings with squads for targeted improvements.
• Healthcare/FS/retail background is a plus; health data familiarity helpful.

Skills

Business analysis

Agile methods

Workshop facilitation

Data analysis

Backlog management

Education

Bachelor’s degree in Business or Information Systems

Tools

Jira

Miro

Figma

Confluence

Lucidchart

MS Office

Google Workspace

Job description

We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

The Business Analyst will own requirements gathering and analysis for squad-level delivery. Facilitate workshops, document functional and non-functional requirements, and act as the link between business stakeholders and the squad.

WHAT WE'RE LOOKING FOR?

• Solid years of business analysis in agile environments, ideally with exposure to healthtech or retail products.
• Bachelor’s degree in Business, Information Systems, or related field, or relevant experience.
• Proven experience running workshops and translating outcomes into documented functional and non-functional requirements.
• Strong knowledge of agile practices, BA standards, and backlog management within a squad model.
• Proficiency with tools Jira, Miro, Figma, Confluence, Lucidchart or equivalents. MS Office / Google Workspace for documentation and data analysis.
• Proficiency with documentation and data analysis through MS Office suite or similar.
• Has managed or supported data-related projects e.g. dashboards, reporting pipelines, data quality initiatives, or analytics products.

WHAT YOU WILL BE DOING?

• Produce detailed requirements and acceptance criteria so that delivery teams build features that meet business and user needs.
• Refine and maintain backlog so that development work is prioritised and aligned to business objectives.
• Capture non-functional requirements so that technical and compliance standards are addressed.
• Analyse user and system data so that trends, issues, and opportunities are visible.
• Provide evidence-based insights so that product and business decisions are informed.
• Share findings with squads so that improvements are targeted effectively.
• Background in healthcare, financial services, or retail. Familiarity with health data standards (e.g. HL7/FHIR) or retail data models (POS, loyalty, inventory) is a bonus.

who You Are

• You're an adaptable, curious problem-solver who thrives in fast-paced, cross-functional environments. You lead with confidence, communicate with clarity, and bring a sharp business mind to every conversation, whether you're in a stakeholder workshop or a squad stand-up. You sweat the details without losing sight of the bigger picture, and you take pride in delivering work that is accurate, well-structured, and genuinely useful. You're as comfortable interrogating a dataset as you are facilitating a room full of opinions.

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.