Broker Support Specialist — Insurance Admin

Miway Insurance Limited; Midrand; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Miway Insurance Limited in Gauteng is seeking a Broker Support Administrator to manage broker queries, perform basic admin tasks, link policies to new brokers and remove brokers from policies. You will handle account premium movements, broker fee queries and complaints, while staying familiar with FSCA requirements and delivering professional service to brokers and internal teams.

The role requires strong communication, advanced computer literacy and the ability to multi-task under pressure,

Qualifications

• Grade 12 or equivalent; tertiary qualification preferred.
• 2 years broker administration and/or client services experience.
• 2 years in the short-term insurance industry.
• FAIS credits/ DOFA qualifications advantageous.
• RE5 regulatory exams advantageous.

Responsibilities

• Attend to incoming queries via telephone or email from Brokers and internal staff.
• Assist Brokers with broker administration and feedback.
• Link policies with new brokers and remove brokers from policies; manage broker fees.

Skills

Customer service

Communication skills

Problem solving

Time management

Team player

Education

Grade 12/Standard 10/NQF 4

Tertiary qualification/NQF5

FAIS credits/ Full Insurance Qualifications

RE5 advantageous

Tools

MS Office

Job description

Miway Insurance Limited in Gauteng is seeking a Broker Support Administrator to manage broker queries, perform basic admin tasks, link policies to new brokers and remove brokers from policies. You will handle account premium movements, broker fee queries and complaints, while staying familiar with FSCA requirements and delivering professional service to brokers and internal teams.

The role requires strong communication, advanced computer literacy and the ability to multi-task under pressure,