Broker Support Agent Underwriting

Telesure Investment Holdings (Pty) Ltd.; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

TIH’s Renasa in Pretoria is seeking a Broker Support Agent Underwriting to assist the underwriting team with intermediaries, policy administration, and new business/renewals. You will liaise with Risk, FAC, Survey, and Claims departments to ensure accurate information and smooth processes.

The role requires Grade 12, FAIS and RE5, 1–3 years in financial services, and knowledge of short-term insurance intermediaries.

Qualifications

• Grade 12 or SAQA equivalent is essential.
• FAIS and RE5 qualifications are essential.
• Class of Business – product knowledge required.
• 1–3 years Financial Services industry experience is essential; short-term insurance product knowledge/intermediary experience advantageous.

Responsibilities

• Underwriting management: Support underwriting of new business and renewal cases by verifying information and referring issues to senior colleagues when needed.
• Insurance policy administration: Evaluate customer and policy information, set up premium collections, liaise with intermediary to clarify incomplete information.
• Document management: Create, organize and maintain files and obtain required documentation to proceed with claims.
• Administration: Update and support MS documents, databases and systems for senior colleagues.
• Intermediary/customer service management: Carry out standard intermediary/customer service activities and handle simple inquiries.

Skills

Intermediary relations

Customer service

Data management

Compliance

Education

Grade 12 / SAQA Accredited Equivalent

FAIS and RE5 qualification

Class of Business – product knowledge

Tools

MS Office

Job description

## Broker Support Agent UnderwritingApply: Pretoria Renasa: Full time: Posted Today: End Date: November 5, 2026 (6 days left to apply): JR105917## **Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.****Job Purpose**Assist and support the PM to develop and maintain intermediary relationships by assisting with intermediary queries. Administer and issue of policies, endorsements, new business and renewals. Direct and manage enquiries to other internal departments such as Risk Desk, FAC desk, Survey department and Claims department.**Responsibilities**Underwriting Management Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary. Insurance Policy Administration Evaluate new and updated customer and policy information on the relevant systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others. Document Management Create, organize and maintain files containing the correspondence and records. Obtain all required information and documents to proceed with the claim. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Intermediary / Customer Service Management Carry out standard intermediary / customer service activities and handle simple customer enquiries. Stakeholder Engagement Support stakeholder engagement by arranging actions, meetings, and events. Compliance Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards. Personal Capability Building Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Continuous Improvement Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's. Data Management Support others by working on a variety of data management tasks. Performance Management Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance. External Communications Create positive experiences for clients by interacting courteously with them.**Education**Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)**Experience**1 – 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience (Advantageous).## **Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.**