Broker & Franchise Commissions Support Specialist

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Sandton is seeking a Service Consultant to support brokers and franchises with billing and commissions queries. The role requires handling inbound calls and occasional emails, maintaining internal controls, and submitting reports to brokers.

The ideal candidate has a Matric Certificate and about 1 year of call centre experience within financial services, with strong communication and problem‑solving skills. The position emphasizes accuracy, ethics, and teamwork.

Qualifications

• Matric Certificate required.
• Minimum 1 year call centre experience within a financial service industry.

Responsibilities

• Answering inbound calls timeously.
• Dealing with predominantly telephonic and occasionally email queries.
• Assisting franchises/brokers with Health, Life and Group Life and Vitality queries.
• Submitting of reports to brokers.
• Review and recommend improvements to existing processes.
• Implement and maintain internal controls to ensure best practice.
• Perform any other related functions requested by management.

Skills

Multitasking

Attention to detail

Communication

Customer service

Teamwork

Integrity

Time management

Education

Matric Certificate

Job description

Discovery Limited in Sandton is seeking a Service Consultant to support brokers and franchises with billing and commissions queries. The role requires handling inbound calls and occasional emails, maintaining internal controls, and submitting reports to brokers.

The ideal candidate has a Matric Certificate and about 1 year of call centre experience within financial services, with strong communication and problem‑solving skills. The position emphasizes accuracy, ethics, and teamwork.