Service Consultant

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Sandton is seeking a Service Consultant to support brokers and franchises with billing and commissions queries. The role requires handling inbound calls and occasional emails, maintaining internal controls, and submitting reports to brokers.

The ideal candidate has a Matric Certificate and about 1 year of call centre experience within financial services, with strong communication and problem‑solving skills. The position emphasizes accuracy, ethics, and teamwork.

Qualifications

• Matric Certificate required.
• Minimum 1 year call centre experience within a financial service industry.

Responsibilities

• Answering inbound calls timeously.
• Dealing with predominantly telephonic and occasionally email queries.
• Assisting franchises/brokers with Health, Life and Group Life and Vitality queries.
• Submitting of reports to brokers.
• Review and recommend improvements to existing processes.
• Implement and maintain internal controls to ensure best practice.
• Perform any other related functions requested by management.

Skills

Multitasking

Attention to detail

Communication

Customer service

Teamwork

Integrity

Time management

Education

Matric Certificate

Job description

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Service Consultant

Business Unit: Discovery Central Services

Function: Call Center / Contact Center

Date: 5 Aug 2026

Job Title: Service Consultant

Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions' queries.

Areas of responsibility may include but not limited to

• Answering inbound calls timeously
• Dealing with predominantly telephonic and occasionally email queries
• Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
• Submitting of reports to brokers
• Review and recommend improvements to existing processes
• Implement and maintain internal controls to ensure best practice
• Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Perform a variety of administrative responsibilities
• Ability to multi-task and attention to detail is vital
• Ensure that delegated tasks are performed within proper time frames
• Prioritise workload and address any immediate issues as and when they arise
• Effective communication at all levels within the organisation (written and telephonic)
• Client centric servicing and positive problem solving approach
• Deadline conscious and able to work under immense pressure
• Work independently, but open to team work when necessary
• Takes responsibility for actions and projects
• Upholds ethics, values and demonstrates integrity
• Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

• Matric Certificate
• 1 year Call centre experience within a financial service industry

Advantageous:

• 1 year Call centre experience dealing with brokers
• 1 year experience with Discovery Life products

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.