Broker Commissions Administrator MMH260903-20

Momentum; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum seeks a role focused on providing accurate support to the company sales and third party distribution teams. The candidate will handle data queries, mitigate risks, and ensure timely processing of funds while maintaining service levels.

Development of expertise in healthcare processes and strong coordination with clients and stakeholders will be essential to improve client service and achieve SLA targets.

Qualifications

• 1–2 years relevant experience in healthcare
• Basic Health industry experience (essential)

Responsibilities

• Address queries with source document author and ensure resolution
• Adhere to policies and procedures and take corrective action where necessary
• Mitigate risks and escalate where needed
• Verify rejected transactions and ensure funds flow
• Meet and exceed Service Level Agreements and support teamwork
• Engage in training for professional development
• Demonstrate company values daily and manage expiries for timely funds flow
• Verify transactions and adjust sources as required
• Build relationships with clients and stakeholders and deliver on SLAs
• Provide recommendations to improve client service
• Contribute to a culture of rewarding relationships and feedback
• Monitor turnaround times and quality standards and resolve issues
• Drive client service delivery and after-sales support
• Manage client query processes and track resolutions
• Lead within the department and share specialist knowledge
• Develop own expertise and adapt to industry changes
• Support change management and innovation within the team
• Contribute to a culture of productivity and quality management
• Take ownership for career development

Job description

Role Purpose

To ensure accurate and efficient support services are provided to the company sales and third party distribution sales commission departments.

Requirements

• Minimum of 1 to 2 years relevant experience Healthcare experience (essential)
• Basic Health industry experience (essential)

Duties and Responsibilities

PROCESS

• Address all queries missing and/or inconsistent data with source document author and ensures resolution.
• Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks are mitigated and escalated where necessary.
• Verify all rejected transactions and take necessary corrective action for the flow of funds to take place.
• Adhere to all procedures and processes to improve service delivery.
• Ensure Service Level Agreements are met and exceeded. Drive and support effective teamwork within the department.
• Engage in appropriate training interventions to promote own professional development.
• Ensure to demonstrate the companys values on a daily basis. Identify expiries and check for updates to be done timeously in order to ensure that funds can flow.
• Verify allocated transactions and do necessary adjustments to source where required.

CLIENT

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

PEOPLE

• Build strong relationships through providing specialist knowhow and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

FINANCE

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.