Broadcasting Complaints & Compliance Registrar (Hybrid)

BCCSA; Rosebank; Hybrid; ZAR 800,000 - 1,000,000; Full time

Job summary

Broadcasting Complaints Commission of South Africa (BCCSA) is seeking an experienced Registrar to lead complaints processing and oversee administrative operations. The role collaborates closely with the chairperson and commissioners to facilitate adjudications, hearings and stakeholder liaison.

The position is a 5-year fixed-term contract (renewable) with hybrid/flexible work, market-related remuneration and reporting to the Chairperson of the BCCSA.

Qualifications

• Relevant tertiary qualification in law, paralegal studies, media or communications or related field.
• At least five years’ relevant experience in complaints management, broadcasting, regulation, compliance or administration.
• Ability to interpret and apply codes and procedural requirements.
• Understanding of South African legal systems and processes.
• Excellent written and verbal communication skills.
• Hybrid work environment with in-office attendance for hearings as required.

Responsibilities

• Receive, assess and process complaints.
• Determine jurisdiction and assist the public in accessing the complaints process.
• Liaise with broadcasters, complainants, legal representatives and stakeholders impartially.
• Coordinate hearings, adjudications, and documentation for tribunals and appeals.
• Maintain records of complaints and ensure confidentiality.
• Support daily operations, supervise administrative staff and assist with financial administration.
• Prepare correspondence, reports and maintain administrative records and the website.

Skills

Communication skills

Analytical skills

Organizational skills

Interpersonal skills

Education

Tertiary qualification in law or related field

Tools

Digital records management

Job description

Broadcasting Complaints Commission of South Africa (BCCSA) is seeking an experienced Registrar to lead complaints processing and oversee administrative operations. The role collaborates closely with the chairperson and commissioners to facilitate adjudications, hearings and stakeholder liaison.

The position is a 5-year fixed-term contract (renewable) with hybrid/flexible work, market-related remuneration and reporting to the Chairperson of the BCCSA.