BCCSA Registrar

BCCSA; Rosebank; Hybrid; ZAR 800,000 - 1,000,000; Full time

Job summary

Broadcasting Complaints Commission of South Africa (BCCSA) is seeking an experienced Registrar to lead complaints processing and oversee administrative operations. The role collaborates closely with the chairperson and commissioners to facilitate adjudications, hearings and stakeholder liaison.

The position is a 5-year fixed-term contract (renewable) with hybrid/flexible work, market-related remuneration and reporting to the Chairperson of the BCCSA.

Qualifications

• Relevant tertiary qualification in law, paralegal studies, media or communications or related field.
• At least five years’ relevant experience in complaints management, broadcasting, regulation, compliance or administration.
• Ability to interpret and apply codes and procedural requirements.
• Understanding of South African legal systems and processes.
• Excellent written and verbal communication skills.
• Hybrid work environment with in-office attendance for hearings as required.

Responsibilities

• Receive, assess and process complaints.
• Determine jurisdiction and assist the public in accessing the complaints process.
• Liaise with broadcasters, complainants, legal representatives and stakeholders impartially.
• Coordinate hearings, adjudications, and documentation for tribunals and appeals.
• Maintain records of complaints and ensure confidentiality.
• Support daily operations, supervise administrative staff and assist with financial administration.
• Prepare correspondence, reports and maintain administrative records and the website.

Skills

Communication skills

Analytical skills

Organizational skills

Interpersonal skills

Education

Tertiary qualification in law or related field

Tools

Digital records management

Job description

Broadcasting Complaints Commission of South Africa (BCCSA)

Vacancy:
Position: BCCSA Registrar
Location: Burnside Office Park, 410 Jan Smuts Avenue, Craighall Park, JHB
Position category: 5-year fixed term contract (renewable)
Work model: Hybrid / Flexible, subject to operational requirements
Remuneration: Market-related
Reporting to: Chairperson of the BCCSA

Role summary:
The BCCSA is a self-regulatory body that is recognised by ICASA. It aims to ensure that signatory broadcasters comply with the applicable codes of conduct across television, radio and online content and promotes responsible broadcasting, freedom of expression and public accountability.
We are seeking an experienced, independent professional to serve as Registrar, lead the BCCSA’s complaints processes and oversee its administrative operations. This is a unique and exciting opportunity to make a meaningful contribution to South Africa’s broadcasting landscape.
The successful incumbent will work closely with the chairperson and commissioners, to facilitate adjudications and hearings, oversee the BCCSA office and liaise with broadcasters, complainants and legal representatives.

Key responsibilities:

• Receive, assess and process complaints.
• Determine whether complaints fall within the BCCSA’s jurisdiction and assist members of the public in accessing thecomplaints process.
• Obtain and review relevant broadcast content and liaise professionally and impartially with broadcasters,complainants, legal representatives and other stakeholders.
• Coordinate meetings, adjudications, Tribunal and Appeal Tribunal hearings, including scheduling, preparation ofdocumentation and communication with the parties.
• Maintain accurate and up-to-date records of complaints and ensure confidentiality.
• Assist the Chairperson in managing the BCCSA’s daily operations, supervising administrative staff and ensuringprudent financial administration.
• Prepare and review correspondence, reports and meeting documentation and maintain the BCCSA’s administrativerecords, databases and website.
• Contribute to improvement in policies, procedures and complaints management and support training and publicawareness initiatives.

Qualifications and experience:

• A relevant tertiary qualification in law, paralegal studies, media or communications, public policy, management,administration or a related field that provides a sound basis for complaints handling, procedural work ororganisational administration.
• At least five years’ relevant experience in complaints management, broadcasting, regulation, compliance oradministration, with demonstrated responsibility for managing processes and operations.
• The ability to interpret and apply codes and procedural requirements.
• An understanding of South African legal systems and processes.
• Excellent written and verbal communication skills, including the ability to draft clear and accurate reports andcorrespondence.
• Strong analytical, organisational and interpersonal skills, with the ability to manage competing priorities and meetdeadlines.
• Proficiency in relevant computer applications and digital record management.
• An understanding of broadcast content regulation would be advantageous.
• Must be willing and able to work within a hybrid and flexible model, with the understanding that operationalrequirements will determine when in-office attendance is required, including being available for hearings, meetingsand the timely management of complaints.

Personal attributes:

We are looking for an experienced, independent professional who exercises sound judgement, manages sensitive information and matters with integrity and impartiality, communicates confidently with diverse stakeholders, and demonstrates a strong commitment to fairness, accountability and freedom of expression and public accountability.

Closing date: The deadline for applications is 31 October 2026