Brand Lead | Customer Experience

The Unlimited; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Unlimited is seeking a Brand Lead | Customer Experience to shape how a brand is experienced at every touchpoint in Durban, South Africa. You’ll bridge Brand and Customer Experience, turning insights into stronger communications, journeys and experiences.

You’ll partner with Customer Experience, Customer Care, Product, Digital, Operations and Creative to transform customer pain points into Brand-led improvements and deliver on brand promises through consistent experiences.

Qualifications

• 5+ years in brand, customer marketing, customer engagement or customer experience.
• Strong brand judgment with understanding of customer journeys and touchpoints.
• Experience turning customer insight into meaningful brand or communication improvements.
• Ability to influence across teams and drive work from insight through to execution.

Responsibilities

• Shape stronger communications, journeys and experiences using customer insight.
• Partner across Customer Experience, Customer Care, Product, Digital, Operations and Creative to convert pain points into brand-led improvements.
• Ensure brand promises are reflected in customer experiences at key touchpoints.

Skills

Brand management

Customer experience

Cross-functional collaboration

Insight-driven

Job description

We’re on the hunt for a Brand Lead | Customer Experience. Are you passionate about building brands that people don’t just see, but genuinely experience? We’re looking for someone who can ensure that what we promise as a Brand is reflected in the way our customers experience us at every important touchpoint.

As our Brand Lead | Customer Experience, you’ll work at the intersection of Brand and Customer Experience, using customer insight to shape stronger communications, journeys and experiences. You’ll partner across Customer Experience, Customer Care, Product, Digital, Operations and Creative to turn customer pain points and opportunities into Brand-led improvements.

If you have:

• 5+ years’ experience across Brand, customer marketing, customer engagement or customer experience
• Strong Brand judgement with a deep understanding of customer journeys and touchpoints
• Experience turning customer insight and feedback into meaningful Brand or communication improvements
• The ability to influence across teams and drive work from insight through to execution

We’d love to hear from you!